Job Description

We are Progress (Nasdaq: PRGS) the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Cloud Operations Engineer and help us do what we do best: propelling business forward. At Progress, you’ll help build and run the cloud platform behind our next-generation Agentic RAG product operating at global scale and powering real-world AI experiences. This role is for a senior engineer who enjoys owning complex systems end to end, shaping how infrastructure is designed, secured, and operated across multiple clouds. You’ll work hands-on with modern cloud, Kubernetes, and GitOps practices, collaborate closely with product and engineering teams, and have a direct impact on the reliability, scalability, and security of an AI-powered platform used by customers worldwide. In this role, you will:

• Own and operate the cloud infrastructure that powers Progress Agentic RAG across multiple cloud providers and regions.
• Design and run production-grade, multi-cloud platforms using Infrastructure as Code and GitOps principles.
• Lead our GitOps-driven infrastructure workflows, ensuring reliable, secure, and auditable changes.
• Operate and scale Kubernetes environments globally, supporting highly available, secure, and scalable workloads.
• Enable platform and infrastructure delivery through modern CI/CD and automation practices.
• Design and maintain secure, zero-trust networking and identity models across cloud and on‑prem environments.
• Build and evolve monitoring, incident response, and operational readiness for a 24/7 production platform.
• Collaborate with engineering, security, and product teams to continuously improve reliability and developer experience.
• Mentor engineers and help define infrastructure standards, documentation, and best practices.

Your background: Technical skills

• Strong experience designing and operating cloud or platform infrastructure at scale, including high availability, security, and disaster recovery.
• Deep hands-on expertise with Terraform and Infrastructure as Code.
• Proven experience running Kubernetes in production (GKE, EKS, AKS), including scaling, security, and observability.
• Experience with GitOps-based workflows and tools such as ArgoCD or similar.
• Solid hands-on experience with AWS and/or GCP and their core networking, compute, storage, and identity services.
• Experience building and maintaining CI/CD pipelines, ideally with GitHub Actions.
• Good understanding of cloud networking and identity, including zero-trust concepts and workload identity.
• Ability to automate operational tasks using Python/Go.
• Proven experience architecting on-premises infrastructure and managing Kubernetes on bare metal.
• Hands-on expertise in hybrid release management and artifact distribution for restricted environments.

Professional skills

• Strong communication and collaboration skills in cross-functional, distributed teams.
• Comfortable owning complex systems end to end and making decisions in production environments.
• A proactive, automation-first mindset with a focus on operational excellence.
• Willingness to mentor others and contribute to shared standards and documentation.
• Comfortable working in a remote-first, global environment.

Additionally, it would be beneficial if you have:

• Exposure to cloud cost optimization and governance.
• Experience with security posture or compliance tooling.
• Familiarity with AI/ML infrastructure, including GPU-based workloads.
• Contributions to open-source or community infrastructure projects.

If this sounds like you and fits your experience and career goals, we'd be happy to chat.

Compensation

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment

Vacation, Family, and Health

• 23 vacation days annually
• Birthday day off
• Community service time off
• International Women's Day - March 8 is an official holiday for all employees
• Life and Medical Insurance

#LI-DG1
#LI-Remote