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Say HELLO to BIG Possibilities with Singtel!
Singtel is Asia's leading communications technology group, driven by innovation, digital transformation and the use of technology to create a more sustainable and connected future.
We are looking for a dedicated and highly motivated Senior Cloud Engineer to join our team. This role is responsible for ensuring the reliability, availability, and operational excellence of cloud platforms supporting mission-critical telco services. The ideal candidate will bring strong hands-on cloud operations experience, sound incident-management judgement, and the ability to improve operational resilience through automation and continuous improvement.
Operate and maintain production cloud platforms across AWS and Azure to meet availability, performance, and operational-readiness targets for 24x7 support.
Participate in scheduled on-call rotations and lead high-severity or complex cloud incidents, driving service restoration within agreed SLAs and MTTR targets.
Coordinate incident response across cloud, network, security, and application teams, ensuring clear and timely stakeholder communication throughout recovery.
Perform root cause analysis, implement corrective and preventive actions, and reduce incident recurrence through structured problem and change management.
Improve operational resilience through automation, self-healing, alert optimization, Infrastructure-as-Code, and continuous improvement of runbooks and operational documentation.
Monitor, troubleshoot, and resolve complex cloud platform issues using logs, metrics, alerts, and relevant monitoring, logging, and alerting tools.
Ensure cloud operations comply with security, regulatory, governance, and change controls, including supporting audits, vulnerability remediation, IAM, and operational risk management.
Provide on-call guidance and escalation support to junior engineers, and share operational best practices and lessons learned across teams.
Assess and escalate major risks, outages, policy exceptions, architecture deviations, and high-risk or non-standard changes to the appropriate authority.
Bachelor’s degree in IT, Engineering, or equivalent practical experience, with 3–6 years of relevant cloud operations or infrastructure experience.
Hands-on experience with AWS, Azure, or GCP; cloud networking, security and IAM; ITSM and on-call operations; and scripting or automation. Infrastructure-as-Code, Kubernetes/container experience, telco or regulated-environment experience, and relevant professional certifications are advantageous.
Strong communication, collaboration, presentation, and operational documentation skills.
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Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, 5G and technology services to infotainment to both consumers and businesses. The Group has presence in Asia, Australia and Africa and reaches over 740 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.
For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities.
Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future. The Group’s purpose is grounded in empowering our people to innovate better ways to connect with customers, unlock new possibilities for future businesses to thrive and foster a sense of ownership and belonging to better serve our stakeholders, partners and communities.
