Job Description

The Senior Case Manager is responsible for the overall implementation, assessment, and administration of quality casework services at the Center. S/he will display and encourage the character traits of honesty, respect, caring and responsibility in the fulfillment of his/her job duties.

JOB FUNCTIONS:

Program/Department Responsibility:

• Ensure that all casework services are consistent with the operating policies of the Office of Community Corrections (OCC) and other regulatory agencies.
• Promotes and leads agency culture of learning and respect to others as well as agency mission and strategic plan while empowering staff in meeting the agency mission.
• Ensure that participant documents such as a copy of all intake materials are placed in participant files including those provided by supervising agencies (e.g., Probation, Parole, and Sheriff’s Department).
• Complete intake assessments utilizing assessment tools (e.g. LS/RNR, TCUDS, etc.); assess risks/responsivity needs; and develop treatment plans for each assigned participant.
• Ensure that treatment plans and goals for transition are completed and reviewed on a monthly basis. Provide feedback to participants.
• Review and finalize weekly Utilization Report.
• Make necessary referrals to outside agencies or departments as needed. Case manage community based-services.
• Complete regular check-ins with participants.
• Document participant interaction (i.e., client notes) as needed.
• Assign and track completion of Client Behavioral Interventions (CBI’s) as needed.
• Create an after care/discharge plan for each assigned participant.
• Facilitate CBT manualized groups to fidelity. Submit to/conduct group audits.
• Utilize technology for programming needs (i.e., virtual meetings/groups or hybrid models).
• Keep participant data and information updated in the system (Client Information Management System or CIMS).
• Audit clinical files and oversee process for making corrections when necessary.
• Transport or conduct drug testing on participants upon staffing deficiencies.
• Participate in all meetings and trainings as requested by the supervisor(s).
• Facilitate clinical meeting and provide supervision to staff during the absence of supervisory staff.
• Assist Director in interviewing and training new staff as needed.
• Participate in program development or other administrative activities as needed.
• Learn and demonstrate respect for the roles of other agencies (OCC, Sheriff’s Department, Parole, Probation, etc.).
• Actively participate in annual performance evaluation process of the Center.
• Collection and documentation of urine screens as needed.
• Perform other job responsibilities as assigned or directed by the supervisor(s).

Supervision of Personnel: Provide training and supervision to college interns, volunteers, and/or new staff as needed.

Fiscal Responsibility: Adhere to all fiscal policies and procedures such as petty cash purchase orders, vouchers and employee expenses as requested.

Facility/Housekeeping Responsibility: Ensure that the Case Manager’s office meets the highest standards of cleanliness and maintenance.

Interdivisional/Community/Volunteer Responsibility:

• Attend all assigned meetings.
• Actively participate in the Y’s Annual Campaign.

YMCA LEADERSHIP COMPETENCIES - LEADER

Mission Advancement Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Education/Experience/Physical Requirements:

• Bachelor’s Degree required. Master’s degree in Clinical Psychology, Education, Counseling, Psychology, Rehabilitative Counseling or Social Work preferred.
• Minimum of two (2) years of supervised counseling experience.
• Licensed by professional board of practice in counseling, mental health, social work, or alcohol and drug abuse preferred.
• Previous management experience strongly preferred.
• Experience delivering group manualized cognitive behavioral treatment utilizing evidence-based CBT curriculum preferred.
• Must be willing to work with high risk populations including substance abusers, justice involved individuals, and trauma survivors.
• Strong oral, written, and presentation skills.
• Computer proficiency a must that includes Microsoft Word, Excel, Outlook and Power Point.
• Must work a minimum of one evening weekly.
• Some traveling required for meetings and trainings.
• Must have a valid driver’s license in good standing.
• Must submit and pass drug testing upon hire.
• Must be able to sit, stand, bend and walk during the work day.

Closing Statement: To enhance the overall operation of the Old Colony Y and support team work, the Senior Case Manager will accept additional responsibilities as assigned.

Qualifications

Education/Experience/Physical Requirements:

• Bachelor’s Degree required. Master’s degree in Clinical Psychology, Education, Counseling, Psychology, Rehabilitative Counseling or Social Work preferred.
• Minimum of two (2) years of supervised counseling experience.
• Licensed by professional board of practice in counseling, mental health, social work, or alcohol and drug abuse preferred.
• Previous management experience strongly preferred.
• Experience delivering group manualized cognitive behavioral treatment utilizing evidence-based CBT curriculum preferred.
• Must be willing to work with high risk populations including substance abusers, justice involved individuals, and trauma survivors.
• Strong oral, written, and presentation skills.
• Computer proficiency a must that includes Microsoft Word, Excel, Outlook and Power Point.
• Must work a minimum of one evening weekly.
• Some traveling required for meetings and trainings.
• Must have a valid driver’s license in good standing.
• Must submit and pass drug testing upon hire.
• Must be able to sit, stand, bend and walk during the work day.