Job Description

About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 78,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

The Senior Clinical Data Analyst leads the development of ComPsych's clinical outcomes and client experience measurement program, building the scorecards, calculation methodologies, and reporting infrastructure that consolidate data from across the organization. This role administers the survey platform(s) used to collect that data, analyzes trends across outcomes and experience measures, and connects those findings to provider network performance to drive improvements in service quality. Working closely with the clinical research team and leadership, this role exercises discretion and independent judgment in translating clinical and operational objectives into actionable insights, identifying trends and opportunities, and recommending improvements that influence clinical quality, service delivery, and ComPsych's demonstrated value to customers.

Primary Responsibilities

• Administer ongoing collection of clinical outcomes and client experience data across ComPsych's domestic and global service lines, including international intake centers and global partners
• Build and maintain the survey platform(s) used to field outcomes and experience surveys, including survey construction, routing logic, and data integrity
• Identify, gather, and consolidate data from multiple, disconnected sources (e.g., client surveys, digital assessments, live intake assessment metrics) into a unified reporting structure
• Define and build calculation methodologies for clinical outcome and experience measures (e.g., PHQ-9, GAD-7, WOS, WAI, and Functioning for outcomes; CSAT and NPS for experience)
• Design and develop scorecards and reporting frameworks to track clinical outcomes and client experience, where none currently exist
• Own and maintain a standard suite of recurring outcomes and experience reports for clinical and operations leadership
• Analyze trends, anomalies, and insights across outcomes and experience measures to inform service delivery, customer-facing impact reports, and strategic research questions related to behavioral health trends, service outcomes, or product development
• Combine outcomes and experience data with provider network data (e.g., responsiveness, session patterns, assignment success rates, quality audits) to identify performance gaps and drive improvements in external network quality
• Collaborate with the clinical research team on ad hoc research projects, white papers, and thought leadership initiatives
• Support the leadership team in driving continuous improvement of clinical workflows and programs, and identifying opportunities for operational efficiency and clinical innovation using internal and industry benchmarks
• Perform other duties and responsibilities as assigned

Job Qualifications

• Bachelor's degree required; Master's degree preferred in statistics, public health, psychology, data science, or a related field
• 5+ years of experience in research, analytics, or data-driven quality improvement, preferably in a clinical, behavioral health, or healthcare environment
• Strong knowledge of statistical methods and data interpretation in applied research settings
• Proficiency with Microsoft Office and Power BI required; experience with SPSS or similar analytics platforms is a plus
• Experience with survey platforms such as Alchemer or LimeSurvey, including survey build, logic/routing, and data export
• Demonstrated ownership of deliverables from data collection through final reporting, including proactive communication of timelines, risks, or data limitations to stakeholders
• High attention to detail and accuracy in data handling, analysis, and reporting
• Ability to work independently and collaboratively across cross-functional teams
• Ability to distill complex data into clear, actionable insights for clinical and non-clinical stakeholders
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines
• Excellent interpersonal and communication skills

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation and Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The salary range for this position is $75,000 - $80,000 USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice.