Step into a meaningful role within our Hospice Care Team as a Senior Clinical Applications Trainer dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

Location:
Hospice of Cincinnati – 4360 Cooper Rd, Cincinnati, OH 45242

Work Schedule:

• Full Time (40 hours weekly)
• Day Shift (No weekends or holidays)

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please use the link to view TriHealth’s benefits: https://careers.trihealth.com/what-we-offer/benefits

To explore more about Hospice and the care we provide click the link below

https://hospiceofcincinnati.org/

This business-unit based position directs the development and maintenance of clinical applications training programs and This position prepares, conducts, and coordinates training programs for employees and management. Has principal responsibility for the application training environment including the build of training content, user and provider records and related imports and databases. Maintains requirements for designation as Epic Principal Trainer. Collaborates with IS application teams, clinical informaticists and customer groups to assure training programs are practical,relevant and effective.

Job Requirements:

Bachelor's Degree in Education or business
Equivalent experience accepted in lieu of degree
Certification in appropriate EPIC Applications and TED training environment Development (from EPIC) within 6 mos of hire
Knowledge of Epic applications
Epic master training environment
Personal computer applications
Adult learning
Principals
Change management
5-7 years experience Professional Healthcare Nursing, or training related to the area of education being supported

Job Responsibilities:

Assists with the development, planning, implementation, and execution of chronic disease management through remote patient care services including but not limited to care coordination/management, equipment set-up, workflow development, protocol development, billing, etc.
Assists with physician practice collaboration, building relationships and ensuring expectations are being met within the confines of the program.
Assists with the development of key metrics along with the monitoring and timely reporting of key indicators. Assists with developing process improvement activities to support care team processes as well as the overall program.
Assist with day to day operations including but not limited to scheduling assignments, labor performance, and clinical outcomes. Assists with the hiring and performance appraisal process.
Assist in developing an outstanding care experience, reflective of the patient-centered values of the system. Supports customer service expectations both patient-facing and vendor facing are consistently met.

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Concentrating - Frequently
Continous Learning - Frequently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Consistently
Sitting - Frequently
Standing - Rarely
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community