Job Description

Knowledge Services is currently seeking a Senior Client Technologies Specialist for a long-term contract supporting the State of Maine Judicial Branch in Augusta, ME.

• Applicants must be currently based Maine within an hour of Augusta.
• Travel will be required to all Judicial Branch locations. The candidates will use their personal vehicles and submit mileage for reimbursement.

Responsibilities

Senior Client Technologies Specialist Responsibilities:

• In 2026, the Judicial Branch will be implementing its new case management system -- Maine eCourts -- to approximately 80% of court locations throughout the state of Maine.

• The ideal candidates will be providing comprehensive technical support during the statewide Maine eCourts implementations.

• Using written training materials and court knowledge bank resources, the CMS Technical Support Specialist will provide on-site support to clerks of court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users.

• The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism.

• Provide accurate and complete answers to general use and environment questions in a timely manner

• Serve as the point of contact for technology support and services

• Serve as the point of integration between the business functions of the department and the technology requirements of the department.

• Provide desktop computer support

• Ensure that all work is documented for future reference.

• Follow quality standards.

• Ensure effective and reliable backups are being performed.

• Proactively address customer needs.

• Communicate accurate and useful status updates.

• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software

• Investigate user problems, identify their source, determine possible solutions, test and implement solutions

• Ability to work in a team environment.

• Strong communication skills; both written and spoken

• Investigate user problems, identify their source, determine possible solutions, test and implement solutions

Qualifications

Senior Client Technologies Specialist Qualifications include:

• Must be able to travel statewide
• Must be experienced trouble shooting end users
• Must have solid customer services experience
• Must be experienced with Microsoft products
• Prior state government experience a plus, but not required

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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