NatWest Group

Senior Client Success Manager (9 months)

NatWest Group  •  London, GB (Onsite)  •  20 minutes ago
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Job Description

Join us as a Senior Client Success Manager

  • You’ll be managing NatWest Boxed client relationships and owning the client strategic plans to ensure clients fully optimise our services for their needs
  • We’ll look to you to gain a thorough understand of the client’s strategic aspirations, and identify how the NatWest Boxed existing products and pipeline can help drive client value
  • Hone your leadership skills in an environment where we take a real investment in your career progression
  • This role is available for a period of 9 months

What you'll do

In your new role, you’ll manage your own portfolio of clients, whilst delivering outstanding client service and the highest quality customer outcomes. You’ll leverage the expertise and knowledge of NatWest Boxed and provide senior client coverage, helping to reduce churn by increasing user adoption and NPS, and assist with upselling and account expansion.

Additionally, you’ll be:

  • Fostering strong client relationships and supporting clients as they transition from sales prospects to active users of NatWest Boxed
  • Implementing the right client success metrics and KPIs to measure and report the effectiveness of client accounts
  • Working closely with the sales and product teams to ensure client satisfaction, acting as voice of client regarding issues/opportunities and enhancements
  • Making sure the client continuously sees value in the relationship by aligning on their key success criteria
  • Managing Client Due Diligence (CDD) and Onboarding processes, ensuring strong engagement with the clients and internal stakeholders to ensure clients are onboarded rapidly

The skills you'll need

You’ll need to have knowledge of the Banking-as-a-Service (BaaS) industry and have good relationship management, selling and influencing skills.

We also expect you to have:

  • An understanding of the market and client bases across the industry
  • Experience in senior external client exposure and influence
  • A proven track record in delivering financial targets
  • Good verbal and written communication skill
  • Good relationship management skills

Hours

35

Job Posting Closing Date:

25/11/2026

Ways of Working:Hybrid

NatWest Group

About NatWest Group

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.

Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.

One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.

We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Edinburgh, GB
Year Founded
Unknown
Website
natwestgroup.com
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