Online Education Services (OES) is a purpose-driven organisation dedicated to transforming the lives of learners by expanding access to high-quality online education. We work in close partnership with universities and leading education providers across Australia and the United Kingdom, supporting the development of innovative, student-centred online programmes that make a genuine difference.
As a proud member of the SEEK Group, we benefit from the expertise and global reach of a world-renowned digital leader — while maintaining the collaborative, people-first culture that makes OES a great place to work. Our vision is bold: to become the world's most impactful enabler of education We're well on our way, and we'd love you to be part of that journey.
The Role
This is a rare opportunity to help shape something from the inside — and to leave a genuine mark on it.
OES is building out its client success capability in the UK, and this role sits right at the centre of that ambition. For the right person, that means something significant: you will not be inheriting a rigid structure or following an established playbook. You will be the one writing it. Your thinking, your approach to partnership, your instinct for what great client relationships look like at scale — all of it will directly shape how OES shows up in the UK market for years to come.
The access this role gives you is equally compelling. You will spend your time at the highest levels of some of the UK's most forward-thinking universities — in rooms with Pro-Vice Chancellors, Deans, and institutional executives — not to manage transactions, but to think strategically alongside leaders who are navigating some of the most significant changes in higher education today. You will be a trusted voice in those conversations, and the relationships you build will be genuinely yours to own.
Beyond the client work, your influence will extend inward too. The insight you bring back from the market will inform how OES develops its services, shapes its proposition, and prioritises where it invests. This is a role where the best thinking rises to the surface — where you will be heard by the Managing Director, by the Partnerships Director, and by the teams who deliver the work.
The growth you help generate will come from partnerships you have personally nurtured. The capability you help build will carry your fingerprints. If you are looking for a role with real scope, genuine autonomy, and the kind of senior exposure that accelerates a career — this is it.
This is not a reactive client management role. It demands someone who thinks long-term, acts strategically, and understands the difference between managing a client and truly partnering with one. Someone equally at home in a strategic planning conversation and a complex delivery escalation — and trusted at every level, by clients and colleagues alike.
If that sounds like you, we would love to talk.
Why Join OES?
Make a real impact — on learners, on partners, and on the UK market Everything OES does is built around one goal: helping learners access education that changes their lives. In this role, you'll feel that purpose in your day-to-day work — because the partnerships you sustain and grow are the ones that make those programmes possible. But you'll also make a different kind of impact here. You'll be helping to shape how OES operates in the UK, building relationships that matter, and leaving the function stronger than you found it. That's not something every role can offer.
Be part of something bigger
OES is backed by the SEEK Group — a global leader in employment and education with the scale, resources, and ambition to match. That means you'll have the backing of a world-class organisation behind you, while still working in a close-knit, people-first team where your contribution is visible and valued. It's a rare combination: the security and reach of a global business, with the energy and pace of a team that's still building.
Grow with us
OES is a forward-thinking organisation that invests in the people who help it grow — and this role is a strong example of that. You'll have direct access to senior leadership, real influence over how the UK business develops, and the kind of broad commercial and strategic exposure that genuinely accelerates a career. Whether you're deepening your expertise in client success or growing into wider leadership, there's room here to go further.
A workplace that values you
We're proud of the culture we've built — collaborative, inclusive, and genuinely supportive. Diverse perspectives aren't just welcomed here, they're actively sought out. You'll be joining a team where people are encouraged to speak up, try new things, and bring their whole selves to work. We also know that doing your best work means having a life outside of it — which is why flexible working, wellbeing, and career-life fit are central to how we operate, not just words on a page.
Birmingham City Centre — a great place to be based Our Birmingham office puts you right in the heart of one of the UK's most vibrant and well-connected cities. Easy to get to, great to work in, and surrounded by everything a busy professional needs — it's a base that works as hard as you do.
Benefits
What Success Looks Like
Within the first year, you will have established strong, trusted relationships with all key clients in the UK portfolio — relationships where OES is viewed as a proactive long-term partner, not simply a service provider. Account plans will be active and in regular use, renewal pipelines will be clearly visible, and clients will feel well-supported and well-informed at every stage of the partnership.
Over time, success in this role means clients are increasingly engaging with a broader range of OES services, your insight is actively shaping how OES develops its offer, and the UK portfolio is growing from a stable and well-managed foundation. Clients should be willing to advocate for OES — through references, case studies, and broader sector conversations — because the value of the partnership is tangible and ongoing.
Key Responsibilities
Strategic Client Management
Client Success and Retention
Account Growth and Expansion
Cross-Functional Coordination
Sector and Relationship Development
Essential Skills and Experience
We are looking for a senior professional with a genuine track record in client success, account management, or strategic relationship management, gained within higher education, EdTech, online learning, or professional services.
You will be comfortable engaging at the most senior levels of a university — with Pro-Vice Chancellors, Deans, Chief Information Officers, and Directors — and you will have the credibility and interpersonal skills to build lasting institutional relationships.
You will also bring:
How To Apply
If you are an experienced Client Success or Account Management professional who is ready to bring your skills to a role where they will genuinely matter, we would love to hear from you.
Please submit your CV alongside a brief covering letter outlining your relevant experience and, in particular, an example of a client or institutional relationship you have managed well and what made it successful. We actively encourage applications from individuals of all backgrounds and are committed to building a diverse and inclusive team.
Online Education Services (OES) was established to challenge and advance the online education industry, providing a new student-centric approach to adult education. Through partnerships with highly regarded Australian education providers, OES provides the expertise to create engaging online learning experiences for students who are not catered for by traditional campus-based offerings. In 2018, OES expanded its services and opened its first office in London, United Kingdom.
Guided by the analysis of student data, OES continues to innovate the online education experience with its dedicated specialist services in online course design, student support and administration.
For four years running (2014/15/16/17), OES has been named a Best Employer by Aon Hewitt. In 2017, OES was awarded the prestigious 2017 ‘Best of the Best’ award, having excelled at delivering an exceptionally positive workplace experience for employees. In 2015 OES topped the BRW Fast Starters list. The BRW Fast Starters list ranks Australia’s fastest growing, public and private, small and medium start-up businesses.
