We create trusted, expert content that helps millions of people discover more about the things they love, need and care about. From technology, gaming and entertainment to fashion, lifestyle, sport, finance and beyond, our specialist brands connect people with their passions every day.
Across websites, magazines, newsletters, social channels and events, we bring expert content to audiences around the world. We combine our deep specialist knowledge with innovative technology and data to create engaging experiences, build valuable communities and help people make better-informed decisions.
Behind it all are our people - passionate experts, creators, innovators and problem-solvers who are shaping the future of media.
Future Creative, a global, full-service branded content and storytelling studio combining Future’s strategic and creative expertise for advertisers looking to reach passionate audiences at scale with custom solutions that drive awareness, change brand perception and inspire consumer action.
Our Ideation team provides innovative sales packages and pitching options and our client success team translates those ideas and manages content that delivers above expectations. We work across multiple internal brands with an array of external clients giving the role huge breadth. Our client success team works across all brands and platforms. It is a fast paced department that offers daily challenges and we have a fantastic team that loves what they do. This is an opportunity to join a team at a moment where we’re pivoting to a very creative new direction.
As Senior Client Success Director, you will hold a dual-function role: delivering Partnerships for Luxury and Women's Lifestyle clients while simultaneously managing a dedicated team. Your primary objective is to deliver exceptional results for all stakeholders while ensuring team members are equipped and empowered to do the same. Reporting to the Head of Client Success you will implement efficient workflows and manage team capacity to ensure long-term success.
Lead the successful delivery of high-profile, multi-channel campaigns, working closely with Sales, Editorial, Production and other stakeholders to ensure projects are delivered on time, to a high standard and with an excellent client experience. Manage project plans, timelines, budgets and campaign performance, providing recommendations and identifying opportunities to optimise results. Support pitches and RFPs by helping develop effective advertising solutions, while also identifying and implementing improvements to processes, workflows and ways of working.
Provide day-to-day leadership and support to the Client Success and Project Management team, including regular 1:1s, development and performance conversations, coaching and skills development. Act as a senior point of escalation, helping teams resolve challenges and manage risks proactively. Bring strong knowledge of the Luxury and Women’s Lifestyle markets, sharing insights and competitor trends to inform future offerings, while partnering with Sales, Editorial and Production teams to shape campaign strategy, improve delivery and support the wider growth of Future Creative.
The expected range for this role is £50,000 - £60,000
This is a hybrid role, working three days per week from our London Paddington Office
Internal job family level Commercial 5
Inclusion and Diversity at Future
At Future, we’re working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.
Find out more about Our Future, Our Responsibility on our website.
If you need any reasonable adjustments, please let us know, and we'll be happy to support you.
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We are Future. The global platform for specialist media. We create expert original content that connects people to their passions across a portfolio of over 200 phenomenal brands.
Through our websites, magazines, events, and social spaces we reach 1 in 3 adults online in the UK and the US.
Founded in 1985, we have grown significantly to a global business with over 3,000 colleagues. We are the largest magazine publisher in the UK with a combined circulation of more than 3 million across our publications.
We innovate through our proprietary technology and diversify our audiences across new platforms every year. We’ve got an ambitious plan to build on our growth momentum and unlock new opportunities.
