Job Description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Type of work: Full time

Hybrid model Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

Join us as a Senior Client Service Representative!

Global Client Service Krakow is currently recruiting Senior Client Service Representative to join our SEB Direct Client Service Team. If you are looking for an entrepreneurial environment where you can learn and thrive, this is the right place for you.

On this position you will be responsible for:

• Proactively respond to custody related client inquiries on a daily basis.

• Coordinate and follow up on client meetings and deliverables.

• Leverage knowledge of BBH products and services.

• Work closely with internal teams in Operations, Global Production Management to ensure timely resolution of client inquiries and improvement of service levels.

• Serve as a key point of contact for SEB with regard to daily servicing inquiries.

• Develop key internal relationships to proactively aid in the resolution of client issues.

• Utilize relevant internal technological solutions to effectively and efficiently manage client inquiries.

• Identify ways to improve productivity and efficiency within the department.

• Maintain a strong knowledge of BBH departments, systems and services across all products and businesses.

• Utilize relevant technology solution to effectively and efficiently manage client deliverables

• Participate in client conversions and special projects as required.

• Understand the way in which BBH and our clients operate to be able to suggest and implement changes

• Host Webinars and client presentations to educate and familiarize clients to BBH’s Product suite and automated tools.

• Review client feedback, and inquiries for trends. Utilize this information to determine product gaps, train clients, propose solutions and reduce overall inquiry volume.

• Assist management in the implementation of policies, procedures and controls.

• Host meetings with client and internal Teams.

What we’re looking for:

• BS/BA degree and/or equivalent work experience.

• Fluent English

• 2+ years related custody experience.

• Prior experience working in a client servicing focused work environment.

• Ability to prioritize and quickly resolve client needs.

• Ability to communicate effectively with both verbal and written skills.

• Ability to build and maintain internal and external client relationships.

• Ability to learn and utilize new technologies to research, analyze, and resolve client needs.

• Proactivity, and objective oriented.

• Strategic thinking.

• Ability to work accurately and quickly under pressure.

• Good working knowledge of Excel.

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance

• Private medical care

• Life Insurance

• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.

• Professional trainings and qualification support

• Wellbeing Program

• Online Social Fund benefit platform

• Social, sport and integration events

• Onboarding Program for new hires

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially