As a Senior Client Relations manager, you will be the strategic engine behind our enterprise partnerships, turning high-level vision into operational success. You will take full ownership of the end-to-end journey for our most valued partners, navigating complex technical and business landscapes from UA Managers to Lead Developers. Combining deep SaaS business logic with a proactive growth mindset, you will lead seamless onboardings and identify key opportunities to drive expansion revenue.
At justtrack, we build a SaaS business that provides app and game publishers with an attractive toolset to handle their entire global marketing growth process. Starting from managing, analyzing, and automating marketing processes, justtrack enables gathering deep mobile product insights. As part of the Applike Group (financially backed by media powerhouse Bertelsmann), justtrack has access to industry experts and funding with a long-term growth mindset.
Set up and refine the overall architecture of how justtrack manages and scales its client relationships. You define the "gold standard" for our account management processes.
Lead the end-to-end onboarding of new partners, ensuring they integrate seamlessly with the justtrack platform and see immediate value.
Act as the primary point of contact for medium to large enterprise clients, navigating conversations from UA Managers to technical Lead Developers.
Proactively identify growth opportunities within your portfolio to drive expansion revenue and maximize the lifetime value of each partner.
Analyze complex performance data to provide actionable recommendations, ensuring a balance between client satisfaction and our internal business logic.
Use CRM and ticketing systems to bridge the gap between client needs and our product/tech teams, ensuring technical issues are resolved with the right priority.
You have a proven track record working in a SaaS environment; you understand subscription lifecycles and the importance of retention.
Minimum 4+ years in Account Management or Customer Success, ideally within the mobile ad-tech or gaming ecosystem.
You are comfortable using CRMs (e.g., Salesforce/HubSpot) and ticketing systems (e.g., Jira/Zendesk) to manage workflows.
You are a master of Google Sheets and can translate raw data into a compelling growth story.
You have a deep understanding of business logic.
Fluent in English; German language skills are a bonus.
Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
Easy Arrival to justtrack: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at justtrack in Hamburg? We support every ambition—from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
Thrive Where You Work Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.
Our mission is to create an inspiring work environment for amazing people to achieve extraordinary things. Be part of it!
Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!
We welcome applications from people who will contribute to the diversity of our company.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
applike group is the leading company building in the app economy. Based in Hamburg/Germany, our technologies & businesses cover the full value chain of the mobile apps market.
Our companies work independently but benefit from each others’ technologies and knowledge.
We have set up 5 companies (JustDice, adjoe, Sunday, justtrack, GameGame) under one roof of applike group.
justDice is responsible for building the world’s largest rewarded mobile gaming experiences. As market-leader in this genre, our goal is to ultimately create the best rewarded games.
adjoe’s ad format generates higher ad revenues than any other solution. adjoe’s UA platform provides quality traffic on scale, leveraging our growing SDK network.
Sunday creates and publishes extremely engaging and addictive mobile games with smart and player-friendly monetisation.
justtrack is our unique answer to optimizing and automating your entire mobile app growth strategy – all on one platform.
GameGame builds highly engaging mobile games (iOS and Android) for leading consumer brands. End-to-end, from the development to the game’s production to the actual distribution to millions of users in a given region.
These 5 companies receive best in class business support from applike's central service teams: Talent Acquisition, HR, Finance, Legal, Office Management and Internal IT.
We are 100 percent tech company where everybody is interested in computer science. We are always giving our best to keep in touch with the newest technology to build the most relevant products. Our mission is to build software with the capability to distribute ads to every mobile device on earth.
We're always looking for new colleagues. Come join us if you're ambitious, smart, kind and want to grow professionally while having a lot of fun. :)
