Are you a strategic thinker with a passion for building long-term partnerships? We’re looking for an exceptional Senior Client Manager to join our close-knit London team for a 12-month maternity cover position.
This role is a rare opportunity to lead high-level strategy for world-class brands on a flexible, part-time basis. If you enjoy nurturing senior client relationships, finding solutions and managing enterprise accounts, this is the opportunity for you.
As a Senior Client Manager, you'll play a pivotal role in identifying and nurturing opportunities, driving expansion within existing accounts, and forging new connections. Your keen interest in human behavior, trends, and insights will fuel your passion for understanding consumer motivations and guiding strategic decisions. Join us for this exciting opportunity, where your skills and passion can make a real impact on our clients and our business.
About us
We are Canvas8, a strategic insights practice with offices in London, NYC, LA, Singapore and Manila. We help our clients understand people so they can make better business decisions.
Our work investigates the hidden insights in everyday life – from the psychology behind the rise of absurdism in media, and teenagers’ obsession with romantasy and fan fiction, to why AI companions are becoming Gen Z’s go-to besties – and makes them meaningful for brands. Our team is a blend of disciplines and skills, from psychology to journalism and anthropology to behavioural economics. What unites us is a desire to understand people and a passion for delivering outstanding work.
About the role
As a key member of our Client Management team, you’ll oversee an incredible portfolio of global and regional clients across media agencies and major brands within the EMEA territory. Your primary role will involve nurturing and growing our existing client base while ensuring they are getting maximum benefit from their Canvas8 Membership.
Whether onboarding new clients or re-engaging existing ones, you’ll be instrumental in streamlining our service. To ensure your client portfolio is fully engaged, you’ll deliver key insights and opportunities that demonstrate an understanding of their unique business needs. As you build long-term relationships with your clients, you’ll strive to ensure that Canvas8 is their go-to partner for consumer insights. You’ll act as their strategic advisor by curating behavioural trends from the Library and delivering them in new and engaging ways, from trend briefings to webinar workshops. You’ll also be responsible for servicing your client accounts, leading Quarterly Business Reviews (QBRs), renewing memberships, and identifying opportunities to engage clients with our toolkit products and bespoke consultancy services.
It’s a super varied role, balancing commercial and creative goals. Whether you’re onboarding a new client, devising the best methodology for a client pitch, or negotiating the expansion of an existing contract, no two days are the same.
The day-to-day
About you
You’ll be commercially minded and have an aptitude for working toward targets and devising creative ways to exceed them. With five to six years of experience in account/client management for a subscription-based product, and a proven track record of client success, you’ll bring a strategic mindset to the table. Your experience means you’ll be able to distill client briefs and translate big ideas into understandable, actionable insights.
As a natural people person, you’ll have strong communication skills and enjoy building lasting relationships with your clients. Communication is central to our work, and being a good listener with the ability to read between the lines is integral. You’ll be confident and articulate and won’t shy away from giving a great presentation.
In addition to your people skills, you’ll have a naturally curious mind, always looking to understand what makes people tick – from why Gen Y is eating so many avocados to how an aging brand can reconnect with its younger audience. You’ll love what you do and be excited to use this knowledge to curate the right insights to support our clients’ strategic thinking.
Finally, you’ll have an excellent eye for detail, strong organisational skills, and a belief that streamlined processes lead to success.
Requirements
Benefits
If you think this sounds like a good fit, please apply below by outlining why and attaching your CV.
Applications will close on Wednesday, August 5, 2026
At Canvas8, we believe in the power of diversity to drive innovation. We're committed to creating an inclusive space where every individual is valued. Join us in a workplace that celebrates differences — race, gender, age, and beyond — fueling our creativity and competitive edge. We actively seek diverse talents and provide equal opportunities, free from discrimination. Shape your future with us, where diversity isn't just a value, but a key to our success.
We are Canvas8, a global strategic insights practice operating out of London, LA, New York, Singapore and Manila. We help organisations grow through a better understanding of people.
Primarily focused on media, communications and product development, our award-winning insights inspire clients including The Bill & Melinda Gates Foundation, Google, Edelman, Mindshare, MTV, Nike, the British Government and Samsung.
Our work is about investigating the hidden insights in everyday life – from the psychology of boredom to teenage make-up rituals – and making them meaningful for brands.
Our team blend skills from psychology to journalism, anthropology to behavioural economics. What unites them is a desire to understand people and a passion for delivering outstanding work.
Supported by our network of over 3,500 experts, from TED speakers to MIT fellows, and underpinned by innovative research methods, we work at the intersection of behavioral science, culture, business and creativity to understand human behaviour.
Our flagship product is our Library platform, an online database of over 38,000+ trend reports and case studies spanning 15 industries, nine markets and five generational audiences – complemented by our innovative consultancy offer, which often spans multiple markets. We have also recently launched Toolkit, templated consultancy solutions for faster, affordable results; as well as Access which contains thousands of specialist experts at our clients' fingertips for added validation.
