Job Description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Client

• Master and is a role model of the Client Journey
• Is a role mode in creating Customer emotion and desire
• Engage existing and prospect clients as per weekly plan defined by Store Management
• Offer and excellent Valentino Couture Service at all times across all categories
• His/her sales performances and KPIs are above the average of the store – above xxK for flagship and free standing, above xxK for department stores

• Assist Store Manager in developing external relations according to CRM Company requirements.
• Foster sales in partnership and OTO appointment routine

Team

• Encourage and show the team to sell through unconventional opportunities

• Mentors other client advisors on Client Journey and KPI improvement and is a key teamplayer
• Proactively participate in store and department meetings by sharing information, sales objectives and KPIs

Operations and Visual

• Ensure the respect of Company procedures regarding sales and after sales processes; assist Team Manager and Store Manager in management of all delicate situations.
• Promote flow of information regarding qualitative and quantitative features of products thus preventing any potential stock problems.
• Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
• Ensure administration and operations procedures are respected.
• Is up-to-date regarding HQ Visual criteria and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

By submitting an internal application, the employee confirms they have informed their direct supervisor and HR.By referring a candidate, the employee confirms they personally know the individual and also confirms that the referred candidate has been informed in advance about the referral and has given their consent to the sharing of their personal data (full name, email address).Before referring a candidate, please check the Referral Program General Guidelines and local Annex available on Valentino Place.