Job Description

The Senior Client Account Manager is responsible for end-to-end support of assigned clients within a 3PL retail merchandising and retail marketing execution environment. This role serves as the primary day-to-day point of contact, ensuring client priorities are clearly understood, proactively planned for, and executed through effective coordination with Field Operations, Client Support, Retail, Reporting/Analytics, and internal leadership. The Senior Client Account Manager drives service excellence by translating client needs into actionable direction, monitoring execution quality, and delivering timely, accurate insights and recommendations.

• Serve as the primary point of contact for assigned clients; build trusted partnerships through clear, responsive, and proactive communication.
• Lead regular client touchpoints (e.g., weekly meetings) to review priorities, performance, upcoming initiatives, and risks; document decisions and next steps.
• Partner cross-functionally (Senior Leadership, Field Operations, Customer Service, Retail, and Reporting/Analytics) to plan, launch, and manage programs from kickoff through completion.
• Develop clear field-facing direction (instructions, job aids, timelines, and FAQs) and ensure teams have what they need to execute accurately in-store.
• Collaborate with Sales to identify and support growth opportunities, including incremental programs, expanded coverage, and value-added solutions.
• Coordinate with Operations to monitor execution quality, resolve issues, and implement corrective actions to improve compliance and outcomes.
• Track program compliance, retail trends, and KPIs; produce recurring reporting and provide insights to internal stakeholders and clients.
• Partner with Regional Managers to ensure field teams are trained, equipped, and aligned to client standards and program requirements.
• Manage frequency plans and budgets, tracking pacing throughout the month and communicating adjustments as needed.
• Conduct store visits with and without clients to support planning, validate execution, and identify opportunities for improvement.
• Work schedule follows a hybrid model (approximately 60% in-office / 40% work-from-home), based on business needs.

Minimum Education and Experience

• Bachelor’s degree required (or equivalent combination of education and relevant experience).
• Minimum 5 +years of experience in retail merchandising, retail execution, and/or consumer packaged goods (CPG).
• Working knowledge of retailer requirements and execution standards across channels such as Consumer Electronics (CE), Big Box, Warehouse, and CPG.
• Solid understanding of margins, revenue/cost drivers, and basic financial concepts; managerial accounting exposure is a plus.
• Experience supporting structured, multi-market retail programs and/or client-specific initiatives preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and common collaboration tools (e.g., Teams, Zoom) and PDF software.
• Ability to travel to client, regional, corporate, vendor, training, and retail locations as required.

Knowledge, Skills, and Abilities

• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and follow-through.
• Self-starter who works independently with minimal supervision and demonstrates strong ownership of deliverables.
• Coachable, accountable, and committed to continuous improvement and a growth mindset.
• Strong problem-solving, time management, organization, and prioritization skills.
• Exceptional verbal and written communication skills; able to align internal teams and communicate effectively with client stakeholders.
• Comfortable interpreting retail performance data and translating insights into clear recommendations and reporting.
• Relationship-builder who collaborates effectively with clients, colleagues, and retail partners.
• Detail-oriented with sound judgment; able to make decisions needed to meet performance objectives and client expectations.
• Demonstrated ability to contribute as both an individual contributor and as part of a broader account team.
• Strong understanding of project management fundamentals, including planning, execution, risk management, and stakeholder alignment.
• Analytical capability to identify trends, anticipate challenges, and surface opportunities for improved execution and client growth.

Physical Requirements

• Visual acuity (seeing) sufficient for computer-based work, reporting review, and in-store observations.
• Hearing (listening) sufficient for phone/video meetings and in-person communication in office and retail environments.
• Ability to travel and visit retail locations and client sites as required.

#DiscoverYourPath

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use #DiscoverYourPath