Requisition No: 868472
Agency: Department of Health
Working Title: SENIOR CLERK - 64082331
Pay Plan: Career Service
Position Number: 64082331
Salary: 34,760.00 annually
Posting Closing Date: 01/25/2026
Total Compensation Estimator Tool
SENIOR CLERK
Your Specific Responsibilities:
This position is responsible for interviewing clients upon entrance to the Hernando County Health Department (HCHD) programs to determine initial and continuing eligibility for service. Interviewing clients for the purpose of obtaining pertinent information as appropriate. Screens and schedules client’s appointments for all medical health clinics. Assists in preparing clients’ medical records for scheduled clinic visits. This position must have a working knowledge of all the different medical services provided by the HCHD. Must be capable of making independent judgment and decision making as need arises.
Works as receptionist, providing general information as requested by clients. Electronically signing in clients and providing clients with Q-Flow designation number (electronic) at sign in. Acts as the key holder for the receiving room, managing the users to open and retrieve and place parcel packages in receiving room. Answers telephone for incoming calls directed from the Appointment Desk line scheduling and confirming clinics appointments verifying insurance status and updated demographic information and programs.
Organizes and manages the immunization requests, drop off transfers from out of state immunization histories, facilitating the flow and process of childhood vaccine for children. Ensuring the client receives the necessary immunization, or Florida Certificate Form 680. Manages obtaining and releasing of immunization records during back to school influx of school entrance.
Responsible for making appointments, reviewing proper computer screens to determine availability of appointments and selecting the most desirable time and date. Cancels appointments as requested by client and or clinic changes. Prepares clinic encounter in advance with client information and appropriate forms and insurance documentation for the assigned for types of service.
Obtaining documentation of accurate demographic information, i.e., address, date of birth, name, social security number, Medicaid numbers, et. Verifies Medicaid, Medicare, Health Management Organization (HMO), private insurance and financial eligibility in the proper computer screens upon intake of the clients for the services provided through HCHD. Update, organizes and maintains client records. Scanning necessary documents such as Photo IDs, custodial papers, Court Orders, required signature pages per policy and procedure. Working with Florida Shots (FLSHOTS) entering new clients and updating demographic of existing clients in the system. Ensure HMS has a FLSHOT id number on the demographic page.
Performs client billing for the Hepatitis programs 09 and 17. Performing 75% of the billing for these programs. Outreach encounters, internal encounter. Ensuring FLSHOTS is created or updated with current information. Ensuring Health Management System (HMS) registration is created or updated with current information.
Attends conferences, in-service programs and workshops with regards to various programs, duties and responsibilities. Types routine correspondence memorandums and reports as requested.
Responsible for designee and “need to know” employee for security sets relating to active medical records and immunization card as it relates to performance of assigned duties and responsibilities for security and confidentiality of same.
Performs other related duties as required.
Required Knowledge, Skills, and Abilities:
• Knowledge of the principles and techniques of effective communication.
• Knowledge of office procedures and practices.
• Knowledge of basic arithmetic.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to speak clearly and correctly.
• Ability to listen effectively.
• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to applicant employment, or assistance for health care or community services.
• Ability to review date for accuracy and completeness
• Ability to organize and maintain filing systems.
• Ability to perform basic arithmetical calculations.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
Qualifications:
Preferred -
Have one or more years of experience with Microsoft office applications.
Have one or more years working in a medical or professional office. Speaks Spanish proficiently. Have one or more years of clerical experience.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
7551 Forest Oaks Boulevard Spring Hill, FL 34606
300 S Main Street Brooksville, FL 34601
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
(For more information, please click www.myfrs.com);
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.
Join Florida’s talented workforce to fulfill your professional goals and achieve a meaningful career. Our talented public servants work hard to serve more than 19 million residents across Florida, and you, too, can realize success in the Sunshine State.
Working in Florida’s state government means being responsive to the issues impacting the taxpayers of our state. Florida’s state government boasts both fast-paced work environments in which critical thinking and creative problem-solving are a must as well as steady employment opportunities that prize consistent service to our state’s residents. In some positions, state employment means being able to influence policy decisions and help implement change. In others, state employment means being the reliable resource that our taxpayers have come to expect from Florida’s public servants. All positions offer the ability to gain valuable experience quickly, improving your overall skillset. The State of Florida is seeking individuals with leadership skills, creativity and dedication to their fellow Floridians and individuals who recognize the professional development opportunities and achievements possible through state service.
Florida boasts the third largest population in the country and is richly diverse in both population and landscape. With an award-winning park system, warm weather and beautiful bodies of water, Florida is the perfect environment for recreational activities and outdoor enthusiasts. Our favorable tax climate means your income goes further and our business-friendly policies foster private sector growth. Joining Florida’s talented, diverse workforce provides the opportunity to achieve your professional goals while living in a state that values quality of life, culture and recreation. For employment opportunities with the State of Florida, visit https://jobs.myflorida.com.
