Job Description

Requisition No: 875863

Agency: Department of Health

Working Title: SENIOR CLERK - 64068636

Pay Plan: Career Service

Position Number: 64068636

Salary: $35,000 - $36,000

Posting Closing Date: 05/29/2026

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SENIOR CLERK

Requisition # 875863

SENIOR CLERK - 64068636

Open Competitive Opportunity

Salary: $35,000 - $36,000 Full-Time

Your Specific Responsibilities:

This position is responsible for interviewing and processing clients seeking services to determine financial eligibility for all services/programs rendered by the Health Department.

Access to confidential records and computer access will be based on the need to know when involved in patient care, billing activities, ordering medications or supplies, investigating communicable disease reports, established quality improvement activities, i.e. peer review, records review audits and investigating complaints.

Uses knowledge of quality improvement (QI) methods and processes to work with other staff to help identify opportunities for improvement and develop a culture of quality within DOH-Indian River, assists in improvement projects as assigned.

Receive, interview and process all clients presenting for services. Determines financial eligibility and sliding fee scale for clients based upon established criteria. Ensures all necessary documentation and forms are completed accurately and timely as it relates to clinic operations. This includes proper completion of the encounter form, HIPAA forms, entering vaccines into Florida Shots database and scanning medical records into the patient’s record once reviewed by the clinician. Works with other clerical/registration staff to ensure clerical coverage for clients throughout the day.

Provide all clerical services to both our Spanish and English-speaking clients but uses the Interpreter Line for all other languages. Provides positive customer-oriented clerical support by answering phone calls, making appointments, assisting with client inquiries and referrals, answering general inquiries regarding our clinic services. Process requests for medical records according to policy as well as assists clients with completing record request forms. Archive medical records according to guidelines following archiving schedules in GS4, GS1-SL, DOH retention schedules while adhering to our archiving policy.

Provide accurate and timely data entry into agency computer system for service, demographics and billing information. Communicates to the Office Operations Supervisor any problems or suggestions that need to be addressed.

Perform other related duties as required

Required Knowledge, Skills, and Abilities:

Knowledge

• Knowledge of financial eligibility determination procedures and sliding fee scales for public health programs.
• Knowledge of HIPAA requirements and procedures for handling confidential client records.
• Knowledge of medical records management, including archiving procedures and state retention schedules (GS4, GS1-SL, DOH).
• Knowledge of agency computer systems used for service entry, demographics, and billing.

Skills

• Skill in interviewing clients to gather accurate financial and demographic information needed to determine eligibility.
• Skill in data entry with a high level of accuracy and attention to detail.
• Skill in using office software and equipment, including computers, multi-line phone systems, scanners, and electronic health record platforms.
• Skill in communicating effectively with both English- and Spanish-speaking clients, and in appropriately using the Interpreter Line for other languages.
• Skill in processing medical records requests, completing forms, and maintaining documentation per policy.

Abilities

• Ability to interact professionally, respectfully, and patiently with clients from diverse backgrounds.
• Ability to maintain confidentiality and follow all HIPAA and DOH privacy/security guidelines.
• Ability to work collaboratively with clerical/registration staff to ensure consistent client coverage.
• Ability to assist with and participate in quality improvement activities and improvement projects.
• Ability to identify issues or workflow challenges and communicate them to the Office Operations Supervisor.
• Ability to learn and adapt to new procedures, systems, or documentation requirements as needed.
• Ability to perform related clerical and administrative duties accurately and efficiently in a fast-paced clinic setting.

Qualifications:

Minimum:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship.

Must be fluent in English and Spanish—verbal and written—to effectively communicate with Spanish-speaking clients and prepare bilingual documents. This is essential for performing key duties of this role

Willing to work with confidential client information as part of patient care, billing, quality improvement activities, or communicable disease follow‑up

Experienced processing medical records requests and assisting clients with request forms

This position requires in-office or field work.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1900 27th St, Vero Beach, FL 32960

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit.Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.