Job Description

Open Competitive Opportunity

Anticipated Vacancy

Your Specific Responsibilities:

This position works directly with Accounting and Business Manager to support many operations within the health department and includes front desk duties assisting customers, clerical and computer input, insurance eligibility, billing and payment processing. This position has a working knowledge of all programs within the Health Department to assist a wide variety of customers with their needs. The incumbent uses knowledge of quality improvement (QI) methods and processes to work with other staff to help identify opportunities for improvement and develop a culture of quality within DOH Wakulla; assists in improvement projects as assigned.

• Responsible for bill and accounts receivable for Medicaid and third-party insurance billings. Research denied claims, post payments to client’s accounts, apply sliding fee scale to balance due records and billing clients accordingly. Compare unbilled records with Super bills, research errors, and make corrections as necessary. Responsible for school health billing of encounter forms in system. Review monthly statements with accounts receivables to ensure proper billing and payment arrangements are maintained and overdue balances are handled appropriately. Assist clients with questions and concerns regarding their accounts. Work with Volusia County billing to correct errors and provide needed documentation.
• Provides front desk operations. Responsibilities include but not limited to answering telephone, scheduling appointments, insurance verification, updating patient demographic and financial information as needed, recording services in HMS, posting payments (electronically/manually), running daily reports, checking in/exiting clients. Receives payment from exiting self-pay clients. Ensures date integrity entered in HMS is correct. Maintains inventory of various supplies within operational unit and initiates purchase requests as required. Assists with proper procedure of receiving medical records and processing medical records requests.
• Vitals: Process all Birth and Death Certificates and ensure that proper documentation and policies and procedures established by the Bureau of Vital Statistics are followed. Completes daily and monthly reports to ensure they balance. Performs monthly inventory of safety paper.
• Receive shipments and sign paperwork upon receipt. Inspect contents to ensure they are undamaged. Verify packages according to order and invoices (quantity & quality). Sorts deliveries and allocate them to their designated department.
• Performs other duties as assigned. Serves on a team to participate in disasters and/or emergency situations as required by the Florida Department of Health.

Required Knowledge, Skills, and Abilities:

• Ability to provide excellent customer service skills.
• Ability to communicate effectively.
• Ability to demonstrate a willingness to assist others with problem solving.
• Knowledge and ability to maintain 100% client confidentiality.
• Ability to balance a cash drawer.
• Knowledge of Medicaid billings and diagnosis coding, HMS data entry and insurance verification/eligibility. Knowledge of Medicaid and CHP billing and reimbursement guidelines.

Qualifications:

Minimum - Candidate must be willing to work full time, in office. Knowledge and ability to follow HIPPA guidelines. Experience balancing and maintaining an accurate cash drawer. Experience with medical billing and determining insurance eligibility. Experience with use of an electronic health record to schedule various appointments and maintain accurate records.

Preferred - Basic knowledge of medical terminology. Experience working in customer service or medical reception setting within the last 5 years. Bilingual in speaking Spanish.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Wakulla County Health Department, 48 Oak Street, Crawfordville, FL 32327

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.