Job Description

Requisition No: 875460

Agency: Department of Health

Working Title: SENIOR CLERK - 64004620

Pay Plan: Career Service

Position Number: 64004620

Salary: $34,760.00 Annually

Posting Closing Date: 05/20/2026

Total Compensation Estimator Tool

SENIOR CLERK

Open Competitive

Your Specific Responsibilities:

This Senior Clerk position requires teamwork, independent decision making, computer skills, clerical skills, and an acute awareness of the confidential nature of client information (medical, financial, and demographic). It requires daily contact with a varied patient/client mix as well as interaction with other members of the health care team. It requires a willingness to adapt to new and updated regulations and procedures along with the ability to multi-task.

Appropriate input of medical (including programs but not limited to: Dental, Immunizations, Title X Family Planning, Primary Care, TB, STD) appointments into Clinic Management System based upon scheduling protocols and information provided by the client. Prepares records for clinic, including appropriate program specific forms. Scans/Files lab reports and other pertinent medical records. Enters historical immunization data into appropriate systems and prepares appropriate immunization forms. Correctly scans forms into the electronic health record. Makes confirmation phone calls, breakdown medical records. Retrieve faxes and disperse to appropriate person. Receive mail and disperse as appropriate.

Release of medical records per client request.

Medicaid/HMO authorizations and requests for medical information, adhering to all related regulations and standards. Provides eligibility when needed. Verifies Medicaid or payor source each visit. Verifies HIM area is properly closed, i.e., signs in the windows and telephones forwarded, when staff will be at a different site. Retrieves phone messages prior to leaving each day.

Works directly with the nursing and dental staff to coordinate provision of services in a professional and efficient manner.

Receives all monies for medical services; issues receipts, submits Accounts Receivable to the fiscal office daily. Is responsible for the petty cash fund. Accurate entry into HMS of all services recorded on encounter forms.

Submits EARS in a timely manner and attends trainings as required. Provides coverage at other sites as needed.

Participates in staff meetings and training programs. Works cooperatively with others, keep others informed of necessary and factual information; and to work together as opposed to working separately. Facilitates the operation of a team of which he/she is a part and fosters teamwork across work units. Encourages open communication and coordination between all members of the health care team. Communicates clearly and listens effectively, deals effectively with conflict, and avoids negative gossip.

Other related work as required by the supervisor. . Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of incumbent includes working in a special needs or Red Cross shelter or performing other emergency duties including but not limited to, responses to or threats involving any disaster or threat of disaster, natural or man-made. May be assigned to a special needs shelter during activation of Special Needs Shelter Plan or to a Point of Distribution during activation of Strategic National Stockpile.

Required Knowledge, Skills, and Abilities

• Statutes and Rules and Regulations that pertain to the programs.
• Work with others in a professional, considerate, and helpful manner. Projects a positive image of DOH-Highlands.
• Be self-confident, motivated, and enthusiastic drive to perform current job duties and undertake duties of greater responsibility.
• Take and give direction, accept, and deliver constructive criticism, and respond and implement suggestions for improvements.
• Accommodate changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another.
• Navigate the Internet, use office suite and assorted software, and use of technology equipment.
• Takes the initiative to communicate accurate up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others.
• Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations.
• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the public, individual who work in the agency, other agencies, or organization outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services.
• Manages a variety of responsibilities in a timely, efficient manner and can prioritize tasks.
• Ability to interact with the public telephonically and in writing in Spanish or the ability to use a translation line. Must have knowledge of data entry databases and filing systems with ability to multi-task with a premium on organizational skills.

Qualifications:

Minimum -

Incumbent must possess a Florida Driver's License or the ability to obtain one prior to hire.

Preferred -

Experience in medical and/or dental billing.

Fluent in Spanish, both verbally and in writing.

Handled cash payment and balanced a cash drawer

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health, Highlands County

7205 S George Blvd

Sebring, FL 33875

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.

(For more information, please click  www.myfrs.com).

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit  www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.