Job Description

What it’s like to be a Northbridge Senior Claims Service Representative

As a Senior Claims Service Representative, you play a key role in delivering exceptional service to our customers and Claims team. Acting as the first point of contact for many clients, you manage incoming calls and shared inbox inquiries, supporting the First Notice of Loss (FNOL) process with professionalism, empathy, and efficiency. You provide administrative and operational support to Claims Adjusters, maintain data quality, coordinate financial and office services activities, and help ensure claims are handled smoothly from start to finish.

In addition, you serve as a mentor to Claims Service Representatives, support training initiatives, and contribute to specialized projects that drive continuous improvement across the department.

We want your talent!

If you are great at:

• Delivering exceptional customer service while handling high call volumes and client inquiries
• Staying organized and managing multiple priorities in a fast-paced environment
• Communicating with empathy and professionalism during potentially stressful customer situations
• Collaborating with team members and supporting the development of others through mentoring and knowledge sharing
• Paying close attention to detail when working with claims information, financial transactions, and documentation

And you have:

• Post-secondary school education and/or equivalent on the job experience
• Completed or working towards CIP designation
• Minimum 3 years of administrative support experience, with preference candidates in the property and casualty industry
• Experience with financial support tasks, including accounts payable, accounts receivable, invoice review, and reconciliation activities
• Proficiency with Microsoft Office applications, along with strong keyboarding and data entry skills
• Fluently bilingual (English / French) is a definite asset

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

#LI-Hybrid #LI-SK1 #INDNB

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.