Job Description

We're looking for an experienced and customer-focused Senior Claims Services Officer to join our growing team. In this role, you'll manage insurance building claims from start to finish, providing exceptional service to customers, insurers, subcontractors, and internal stakeholders.

About the Role

Reporting to the National Claims Leader, you will:

• Manage claims throughout the entire lifecycle
• Liaise with customers, insurers, suppliers, and internal teams
• Process claims documentation, approvals, contracts, and excess payments
• Conduct regular customer updates and follow-up calls
• Maintain accurate records across internal and insurer systems
• Support team leaders with training, development, and workflow management
• Assist with the handling of more complex claims and mentor team members
• About You

To be successful, you will have:

• Previous experience in a claims, insurance, administration, or customer service role
• Insurance building industry experience (highly regarded)
• Strong attention to detail and organisational skills
• Excellent written and verbal communication skills
• Confidence using Microsoft Office and multiple computer systems
• A proactive attitude and ability to thrive in a fast-paced team environment
• A commitment to delivering outstanding customer service

What Ambrose Construct Group can offer

• A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work.
• A competitive remuneration package based on your experience level.
• Access to our Employee Assistance Program.
• A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team’s growth.
• A seamless induction, professional development and learning opportunities.
• Modern office facilities and resources.
• Staff morale and engagement initiatives such as fortnightly morning tea and monthly BBQ.

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Only short-listed applicants will be contacted.

If this sounds like the role for you, apply now!