Job Description

Senior Claims Insights Analyst

As a Senior Claims Insights Analyst on the Claims Trends & Insights team, you are a trusted thought partner to senior operational and strategic leaders, including VP-level executives, on one of the team's higher-profile claims domains. You will identify and monitor trends, lead investigative analyses to uncover the drivers behind them, and deliver actionable insights that influence decisions and business outcomes.

You will spend the majority of your time on investigative analysis and forward-looking work, not recurring reporting; any reports that come out of your work will be operationalized and handed off to the reporting team. In addition to your domain work, you will serve as an informal lead within the team, setting the analytical bar, mentoring less experienced analysts, and helping shape how the team operates.

What You Will Do

• Own one of the team's higher-profile claims domains end-to-end, from understanding the operational landscape to identifying the trends that matter and driving the analyses that explain them.
• Serve as a trusted thought partner to senior operational and strategic leaders, including VP-level executives, holding your own in their meetings and, when the situation calls for it, driving the conversation and influencing the decision.
• Lead investigative analyses that go beyond surface-level trend reporting to uncover root causes, quantify impact, and present clear options and recommendations to leaders.
• Prepare and deliver high-quality briefing decks and executive-ready materials, with a strong sense of audience, narrative, and aesthetics.
• Act as an informal lead within the team: setting analytical standards, reviewing the work of other analysts, sharing techniques, and helping the team raise the quality of what we deliver.
• Build durable, collaborative relationships across Claims, IT, Finance, Actuarial, and other partner functions, and be known as someone who is easy to work with and consistently delivers.
• Develop advanced SQL on Snowflake to assemble the data needed for complex analyses, and partner with the reporting team to operationalize recurring outputs.
• Build Tableau dashboards and visualizations when they are the right tool, with a strong design sensibility and a bias toward simple, useful, and well-crafted.
• Identify opportunities to automate, simplify, and reduce technical debt across the team's analytical workflows, and lead the implementation of those improvements.
• Research and apply advanced analytical capabilities, including AI-enabled tools and techniques, to expand what the team can do, while keeping the bar at applied value rather than novelty.
• Anticipate risk in your own and the team's work by routinely asking how does this fail, validating assumptions, and surfacing issues early with concrete options.
• Communicate proactively on progress, blockers, and timelines, and set clear expectations with stakeholders on scope, quality, and delivery.

What You Will Need

• Extensive experience in a corporate data or analytics environment, with a track record of delivering insights that influenced real business decisions. Insurance or comparably regulated, operationally complex industry experience preferred.
• Demonstrated executive presence: comfort, credibility, and clarity in front of senior leaders, with the judgment to know when to brief, when to push back, and when to drive a decision forward.
• Advanced SQL skills with deep experience on Snowflake or comparable cloud data platforms.
• Advanced Tableau skills, with a strong design sensibility and the ability to set the visual and narrative standard for the team. Certifications are a plus.
• Intermediate to advanced Python skills for data analysis and automation. Python certification is a plus.
• Strong applied statistical and quantitative reasoning skills, paired with the judgment to keep solutions as simple as the problem allows.
• Advanced skills in Microsoft Excel and PowerPoint, including the ability to produce executive-ready materials that hold up to scrutiny.
• Excellent written and verbal communication, with a proven ability to translate complex analyses into clear narratives and recommendations for senior audiences.
• Demonstrated ability to lead through influence: mentoring peers, raising the analytical bar, and helping shape how a team operates without formal authority.
• Intellectual curiosity, strong sense of urgency, sound judgment, anticipation of risk, and a genuine passion for the work.
• A collaborative, low-ego approach, comfortable owning mistakes, learning from them, and modeling that behavior for the team.

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Remarkable benefits:

• Health coverage for medical, dental, vision

• 401(K) saving plans with company match AND Pension

• Tuition assistance

• Floating holidays and PTO for community volunteer programs

• Paid parental leave

• Wellness programs

• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify