Job Description

Senior Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

Davies are looking for a Senior Claims Handler to join our Casualty team. As a Senior Claims Handler, you will manage technically complex and high-profile claims, and will provide support and assistance to all team members in relation to any technical queries and development needs along with supporting the team leader in overall delivery of team objectives.

What will your day look like

• Assist Team Leader as and when required and to deputise in their absence to support people development, work allocation and team performance
• To support and coach new employees on technical, process and soft skills
• To support the team with ad hoc queries and ensure all technical referrals (including repudiations and recovery abandonments) presented are answered via coaching and mentoring the individuals
• Correspond with Customers, Clients & Brokers via telephone, email and post in an efficient and professional manner
• Manage personal allocation of claims, post and diary work in a timely and efficient manner
• To act as a role model to all other team members and colleagues following and advocating the Davies business values
• Proactively identify new ways of working to enhance process, procedure and customer experience

Knowledge and Abilities

• Good level of experience in Property and/or Liability claims handling
• Working toward CILA Qualification would be preferred but not essential
• Good level of IT skills including a good understanding of Word and Excel
• Excellent telephone manner
• Excellent written and verbal communication
• Ability to work to deadlines whilst prioritising workload
• Must be able to multi-task in a fast-paced environment

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan