Job Description

• Processing new marine claims in accordance with Claims Best Practice/SOP, and Letter of Authority.
  a) Issue acknowledgement to insured/intermediaries/marketers.
  b) Appoint marine surveyors/adjusters as needed.
  c) Ensure prompt and accurate claim registration within 5 working days.
  d) Ensure claims file creation in Workview.
  e) Reserves created in PolisyAsia & Meridian.
  f) File all correspondence and documents.
  g) Follow up for initial reports from marine surveyor/adjuster/expert.
  h) Manage CABFAC/CABCO recoveries for outward placements.
  i) Ensure timely issuance of PLAs, RLAs, and SLAs to all following insurers and treaty reinsurers

• Monitoring the progress of claims

  a) Follow up with marine surveyors/adjusters/experts for claim status and reserve updates.
  b) Follow up for Preliminary/Status/Final Reports.
  c) Remind insured/intermediaries/marketers for outstanding documents/information.
  d) Diary/pend outstanding files for monitoring.

• Claim processing

  a ) Approve claims within 7 working days upon receipt of all required reports.
  b ) Ensure fair and timely settlement per marine policy terms and regulatory requirements.
  c ) Communicate claim decisions (offer/denial) to insured/intermediaries/marketers.
  d ) Ensure accurate claims payment and proper documentation.
  e ) Maintain consistency in file status across Workview, PolisyAsia & Meridian.

• Handling of complaints i.e.

  a ) Monitor and manage complaints/disputes.
  b ) Evaluate complaints to reduce recurring service issues

• Responding to claims enquiries from claimants, business units, and intermediaries (internal/external calls)

• Timely submission of periodic and ad hoc requests for data, analysis and reporting i.e. large loss report to management, monthly XOL report, PIAM Quarterly report etc.

• Conduct file review – minimum once a year.

• Others

  
  a ) Vendor management – ensure compliance of service standard
  b ) Fraud identification & management

  c ) Subrogation Recovery – early action.

• Preferably with at least 3 years experience in handling Marine claims.
• A degree and preferably with professional insurance qualifications