Job Description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.

We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Senior Claims Examiner to join our Marine Claims team in our London office to manage a portfolio of complex Marine claims, delivering expert technical handling and driving timely, cost-effective outcomes for customers and the business. You will play a key role in handling high-value and technically complex claims while contributing to team development and maintaining strong broker and client relationships.

What You’ll Be Doing:

Manage complex claims portfolio: Oversee a varied portfolio of Marine claims across cargo, freight liability, transport & logistics and fine art & specie, ensuring effective and proactive handling within authority limits.

Interpret policy coverage: Analyse and apply complex policy wordings, making sound coverage decisions and escalating where required.

Lead investigations and resolutions: Coordinate investigations with brokers, insureds, experts and solicitors, developing strategies to achieve timely and cost-effective claim resolution.

Drive reserving and financial accuracy: Set and maintain accurate reserves, control claim costs and manage payments in line with internal guidelines and authority levels.

Support team capability and insight: Provide mentoring to less experienced colleagues while analysing claims trends, identifying recovery opportunities and contributing to reporting and business insights.

What We’re Looking For:

Marine claims expertise: Significant experience handling Marine claims, ideally across both Company and Lloyd’s markets, with strong technical capability.

Technical policy knowledge: Strong understanding of policy wordings, coverage interpretation and relevant legal and regulatory frameworks.

Analytical decision-making: Ability to evaluate complex claims, assess exposure and make balanced, commercially sound decisions.

Stakeholder and negotiation skills: Confident communicator able to build relationships and negotiate effectively with brokers, clients and external partners.

Commercial awareness and adaptability: Understanding of underwriting principles and business objectives, with the ability to adapt in a changing environment and contribute to continuous improvement.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.

Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.