Job Description

Welcome to This Australian Life.

From the millions of Australian’s, we protect, to those that make it happen every day at TAL, people really are what we’re all about.

TAL needs people who represent our diverse Australian community.   People who embrace our spirit and inspire confidence in their colleagues, customers and community. 

People who are passionate about making the most of the choices and options we provide.  People who do what’s right, aim high, and work smart. 

Senior Claims Consultant - Australian Super

• We’ve been protecting Australians for 150 years

• Your development plan guides your career with us​

• Join one of our high performing Retail Income Protection teams

About the Opportunity

This role is accountable for the provision of personal and empathic service to customers and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording and within stated authority limits.

A key focus of this role involves providing a best-in-class client and customer experience, including regular communications in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes. We are specifically looking for candidates with experience with TPD and Medical non-disclosure.

What will you be responsible for?

• Managing a portfolio of TPD claims in a proactive, cost-effective, creative and innovative manner

• Ensure active engagement of key stakeholders to deliver timely outcomes for our customers; this includes: Initial and ongoing claims assessment (including ensuring accurate interpretation and application of policy wording); determination of correct benefit entitlement and relevant calculation, following consideration of disclosures and financial requirements; and determination of liability within delegated authority and finalisation of claims.

• Providing exceptional customer service to clients, including managing communication with clients relating to the management of their claim including attending to client’s enquiries;

• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions, instructing third party service providers and monitoring the service provided

• Participating in business area and/or Company projects as required

• Coaching and influencing the team to improve their case management practices and outcomes

Qualifications

What are we looking for?

• Experience with TPD and Medical non-disclosure.

• Demonstrated experience is a must have, in a similar role involving life, lump sum, trauma and income protection claims assessment in the life insurance industry

• Ability to build rapport and empathy with customers during difficult times

• Relevant tertiary qualifications in a related field (Desirable)

• Medical, vocational or rehabilitation background (Desirable)

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.

Additional Information

Important to us

Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.

Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it. 

We want to grow with you. Achieve with you. And support you to do your best work. We’re always looking for people who want to go further with us.

Why not see where we can go together?

Doing the right thing

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

Risk management is everyone’s responsibility.

Please note

Applicants must be an Australian or New Zealand Citizen or Permanent Resident to apply.

Shortlisted candidates will be required to undergo Police & Background checks as part of the recruitment process.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately