Job Description

Job Title: Senior Claims Advocate

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Purpose of the Role: To provide a market-leading claims advocacy service with responsibility for the effective management, negotiation and settlement of Facultative Reinsurance claims, predominantly Property and Energy risks. The role requires the proactive handling of complex claims, strong stakeholder management skills and the ability to provide technical guidance and support to clients and broking colleagues across international markets.

Principal Tasks

· Management and control of Facultative Reinsurance claims from notification through to final settlement.

· Providing sound technical advice and claims advocacy support to clients and broking teams.

· Reviewing claim notifications and policy/reinsurance contract documentation to identify coverage issues and potential areas of dispute.

· Preparing and maintaining accurate claims files and internal claims records.

· Producing claims information and presenting to reinsurers, clients and other stakeholders, either in written or virtual formats.

· Monitoring reinsurers' agreement and payment of funds and ensuring timely settlement to the appropriate beneficiary.

· Reporting any claims difficulties, coverage concerns or market issues promptly to management.

· Liaising effectively with clients, reinsurers, loss adjusters, experts and brokers to progress claims to successful resolution.

· Building and maintaining strong professional relationships with clients and market contacts through prompt, proactive and professional communication.

· Ensuring effective liaison with broking colleagues, including the provision of claims information and statistics to support renewals, placements and client presentations.

· Ensuring effective liaison with accounting colleagues regarding collection and payment of funds, ledger queries and claims settlements.

· Maintaining accurate electronic and physical claims records.

· Utilising CLASS and other London Market systems effectively to manage claims activities and market interactions.

· Keeping up to date with market developments, claims procedures, regulatory requirements and system changes.

· Monitoring workload and prioritising activities to ensure service standards and deadlines are consistently achieved.

· Supporting process improvement initiatives and contributing to the ongoing development of the FAC Claims function.

Qualifications & Experience:

Essentials:

· 5+ years’ experience in a relevant claims role

· Good understanding of Facultative Reinsurance principles and claims processes.

· Experience handling Property and/or Energy claims.

· General understanding of other insurance and reinsurance classes.

· Knowledge of ECF/CLASS

• Ability to use Word, Excel and PowerPoint
• Strong numeracy skills
• Strong communication skills
• Ability to work effectively as part of a team
• Ability to work under pressure and meet deadlines

· Strong communication and interpersonal skills with experience engaging with international clients and stakeholders.

· Strong attention to detail and commitment to service excellence.

Desired Qualifications and Experience

· ACII completion or working towards a CII designation

· Undergraduate degree

Person Specification:

The right candidate will be a driven, dynamic individual with high standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct. The candidate will be expected to behave in a way that upholds and promotes the good name and reputation of Ardonagh Specialty and treat as paramount the quality of service provided to the customer in terms of speed of response, frequency of communication and the timely presentation of documentation.

You will be expected to deal honestly and fairly with fellow employees, customers, and others within the insurance profession and value other team members as colleagues.

Take responsibility for own learning and development is paramount; keep up to date with developments in law and practice relating to own field of expertise; and ensure that all external and internal training obligations and requirements are fulfilled.

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#PFI

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies:

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.