Job Description

1. Develop strategies and plan automobile accident survey operations to maximize service efficiency and respond promptly to customer needs.
2. Manage and negotiate matters related to motor insurance claims with customers and entitled claimants fairly and accurately according to the insurance policy.
3. Supervise, control, and guide survey officers nationwide to ensure professional conduct, standard compliance, transparency, auditability, and adherence to relevant laws and regulatory requirements.
4. Manage complaints related to voluntary and compulsory motor accident surveys (under the Motor Vehicle Act).
5. Manage resources in the motor claims department in alignment with the companys plans, and enhance employees capabilities to improve operational efficiency.
6. Prepare and present reports to support the effective management of the motor insurance business.
7. Oversee budget, operational activities, human resources, and administrative tasks in the motor insurance business unit to ensure efficiency.

Qualification :

1. At least 8 years of experience in motor insurance claims and/or automobile accident surveying.
2. Minimum 3 years of experience in a managerial or supervisory role.
3. Bachelors degree or higher in Law, Business Administration, Insurance, Management, or other related fields.
4. Knowledge and understanding of the Motor Insurance Act, regulations of the Office of Insurance Commission (OIC), and related rules and regulations.
5. Proficient in computer applications and claims management systems.
6. Good command of English.