Job Description

Position: Senior CIAM Architect, Ping Identity

Location: New York, NY

Type: Full Time

Incedo is a US-based consulting, data science and technology services firm with over 4000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science& healthcare industries.

We are seeking a highly experienced Senior CIAM Architect with deep expertise in Ping Identity technologies to lead the design, engineering, integration, and support of enterprise-scale customer identity and access management platforms. This role requires strong hands-on experience across federation, authentication, directory services, security, PKI, infrastructure, and automation, with the ability to drive architecture decisions and resolve complex production issues in high-scale environments.

Mandatory Experience

• 15+ years in IAM/CIAM domain
• 8+ years working with Ping Identity products
• Strong hands-on experience with:
• PingFederate
• PingDirectory
• PingAccess
• PingOne
• Experience supporting enterprise-scale customer authentication platforms (10M+ users preferred) With Banking customer would be an added advantage.

Key Responsibilities

• Lead the architecture, design, implementation, and support of enterprise CIAM solutions using Ping Identity products.
• Own end-to-end solution design for customer authentication, federation, authorization, and directory integration use cases.
• Design scalable and secure authentication platforms capable of supporting large user populations and high transaction volumes.
• Implement and optimize SSO, MFA, OAuth, OIDC, and federation flows for enterprise and customer-facing applications.
• Drive integration with downstream applications, identity providers, APIs, directories, and security infrastructure.
• ·Lead production issue resolution for complex authentication, federation, token, certificate, and directory-related problems.
• Collaborate with infrastructure, network, security, application, and DevOps teams to ensure resilient and secure identity services.
• Define engineering standards, deployment patterns, operational runbooks, and best practices for CIAM platform support.
• Provide technical leadership to engineering teams, review solution designs, and mentor junior team members.
• Support modernization initiatives including cloud adoption, automation, and observability for identity platforms.

Technical Skills

Federation & Authentication

• SAML 2.0
• OAuth 2.0
• OpenID Connect (OIDC)
• JWT/JWS/JWE

PingFederate Expertise

• End-to-end PingFederate administration
• SSO Integration
• Token exchange
• Authentication Policies
• Selectors and Adapters
• OAuth/OIDC troubleshooting
• Federation onboarding

PingDirectory Expertise

Cloud Skills

• Amazon Web Services (AWS)

Infrastructure

• Linux administration
• Networking fundamentals
• DNS
• Load balancers
• Reverse proxies
• Firewall concepts

Security & PKI Expertise (Very Important)

Candidate must have hands-on experience with:

• SSL/TLS certificate installation
• Certificate renewal process
• Keystore management
• Truststore management
• JKS/PKCS12 handling
• CSR generation
• Root and Intermediate CA chains
• Mutual TLS (mTLS)

DevOps & Automation

• CI/CD pipelines
• Git
• Jenkins
• Terraform
• Monitoring and observability

Troubleshooting Capability

Candidate should be able to independently troubleshoot:

• Federation failures
• OAuth failures
• Token validation issues
• LDAP connectivity issues
• Replication failures
• Certificate chain issues
• Load balancer routing issues
• Authentication latency problems
• Production incidents

Required Qualifications

• 15+ years of experience in Identity and Access Management (IAM) / Customer Identity and Access Management (CIAM).
• 8+ years of strong hands-on experience with Ping Identity product suite, especially PingFederate, PingDirectory, PingAccess, and PingOne.
• Proven experience designing and supporting enterprise-scale customer authentication platforms; experience with 10M+ user environments is strongly preferred.
• Strong expertise in authentication and federation standards including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and JWT technologies.
• Deep hands-on expertise in PingFederate administration, SSO integrations, token exchange, authentication policies, selectors, adapters, and OAuth/OIDC troubleshooting.
• Experience with PingDirectory administration, LDAP integrations, directory operations, replication, performance tuning, and troubleshooting.
• Good understanding of PingAccess for application access control, policy enforcement, and secure application integration.
• Strong hands-on experience with SSL/TLS certificates, certificate renewals, keystore and truststore management, JKS/PKCS12 handling, CSR generation, CA chains, and mutual TLS.
• Solid knowledge of Linux administration, networking fundamentals, DNS, load balancers, reverse proxies, and firewall concepts.
• Experience working in cloud environments, preferably AWS.
• Hands-on exposure to CI/CD pipelines, Git, Jenkins, Terraform, and monitoring or observability tooling.
• Strong troubleshooting skills across federation, OAuth, token validation, LDAP connectivity, directory replication, certificate chain issues, latency, routing, and production incidents.

Preferred Qualifications

• Ping Identity certifications such as Ping Identity Certified Professional.
• AWS certifications such as AWS Solutions Architect.
• Experience in highly regulated, large-scale, or customer-facing enterprise environments.
• Exposure to architecture governance, engineering leadership, and cross-functional stakeholder management.

Key Competencies

• Strong ownership and leadership in driving critical identity platform initiatives.
• Ability to translate business and security requirements into robust CIAM architecture and engineering solutions.
• Excellent analytical and problem-solving skills for high-severity production incidents.
• Strong verbal and written communication skills with the ability to work across technical and business stakeholders.
• Ability to operate effectively in fast-paced, high-availability production environments.

Preferred Certifications

• Ping Identity Certified Professional
• AWS Solutions Architect