TELUS

Senior Channel Manager

TELUS  •  Toronto, CA (Onsite)  •  14 days ago
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Job Description

Join our SMB Sales team and help us shape the future of partner-driven growth. As a Senior Channel Manager, you will play a critical role in a fast-paced, dynamic B2B environment. We are a dedicated sales channel serving small, medium, and mid-market customers (1–500 employees) across the country. You will scale and manage a high-performing ecosystem of partners who are transforming how Canadian businesses connect, collaborate, and thrive. This role is accountable for driving sales performance across the TELUS Business portfolio, developing executive-level partner relationships, and delivering an exceptional end-customer experience.

What you'll do

  • Drive Growth: Execute channel strategies that enable partners to scale, meet market objectives, and exceed sales targets
  • Strategic Advisory: Build and nurture executive-level relationships, serving as the primary point of contact and trusted advisor for key partners
  • Performance Management: Lead weekly huddles and quarterly business reviews (QBRs); diagnose funnel gaps and implement course-corrections to maximize productivity
  • Partner Enablement: Coach partners to evolve from transactional selling to a consultative, customer-first approach
  • Ecosystem Expansion: Identify market coverage gaps and lead the recruitment and onboarding of new strategic partners
  • Cross-Functional Collaboration: work closely with Marketing, Product, and Sales Enablement to ensure partners have the latest tools, incentives, and go-to-market support
  • Commercial Excellence: Manage financial performance and ROI on partner investments to ensure sustainable business growth

Qualifications

What You Bring

  • Experience: 5+ years in sales or channel management, specifically within indirect sales models (Door-to-Door, National Retailers, Dealers, VARs)
  • Industry Savvy: Deep understanding of the telecom or tech industry and the unique dynamics of the SMB/Mid-market segments
  • Analytical Rigor: A data-driven mindset with the ability to translate complex metrics into actionable sales strategies
  • Influence & Agility: Proven ability to drive alignment across cross-functional teams and thrive in ambiguous, fast-changing environments
  • Communication: Exceptional presentation and negotiation skills, comfortable engaging at the executive level
  • Education: Bachelor’s degree in Business, Commerce, or a related field
  • Partner Presence: Ability to occasionally travel locally with a valid driver's license and vehicle access

Great-to-haves

  • Experience with CRM platforms and partner performance management tools
  • Knowledge of campaign design and go-to-market execution within indirect sales channels
  • Understanding of indirect sales models, partner economics, and channel performance metrics
TELUS

About TELUS

At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world.

A company that helps you be your best self at home and at work:

Find a place where you truly belong, your opinions are valued and you can be your best self.

A career that ignites your full potential:

Get the guidance and support you need to explore your interests, build your skills and get where you want to go.

A culture that goes beyond the expected to strengthen communities and the planet:

Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team.

An innovative team committed to solving complex, real world problems:

Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change.

We're always building Canada, join us at www.telus.com/careers

Industry
Telecommunications
Company Size
10,000+ employees
Headquarters
Vancouver, CA
Year Founded
Unknown
Website
telus.com
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