Senior Change Manager

Contract Type: Fixed-term contract (6
months)

Purpose of Role:

We are seeking an experienced Senior
Change Manager to lead the people-side of a major new system embedment within a
banking environment. The role is critical to ensuring successful adoption of
the new system across internal teams, external partners, customers, and third
parties through structured change management, targeted communications,
stakeholder engagement, training, and behavioural reinforcement.

Key Accountabilities / Responsibilities:

• 
  Lead the end-to-end change management for
  the new system embedment, ensuring smooth transition and high adoption rates.
• 
  Apply formal change management
  methodologies and tools (e.g., PROSCI) to plan, execute, and monitor the change
  programme.
• 
  Engage and manage multiple stakeholders,
  including internal teams, external 3rd parties, customers, and strategic
  partners.
• 
  Develop and deliver focused, impactful
  communications to support the change journey at all levels of the organisation.
• 
  Design and implement internal change
  management processes and activities to drive system and solution embedment.
• 
  Lead training initiatives to equip users
  with the necessary skills and confidence to adopt the new system.
• 
  Identify and apply behavioural science
  techniques to incentivise adoption, trigger desired behaviours, and sustain
  change momentum throughout the programme.

Requirements

Essential

• 
  Proven Senior Change Manager with
  excellent understanding of Change Management as a formal discipline.
• 
  Demonstrated experience using structured
  methodologies and tools (PROSCI certification or equivalent is essential).
• 
  Significant track record of delivering
  change on large-scale programmes within complex environments.
• 
  Direct experience managing change in the
  Banking / Financial Services sector (highly advantageous).
• 
  Proven ability to engage and influence a
  wide range of stakeholders, including external 3rd parties, customers,
  partners, and internal teams.
• 
  Hands-on experience in system and solution
  embedment, including communications planning, stakeholder management, and
  training delivery.
• 
  Strong understanding of how to incentivise
  people through the change curve and effectively trigger and reinforce new
  behaviours.
• 
  ​
  Expert in formal change management
  frameworks and tools.
• 
  Excellent stakeholder engagement and
  influencing skills across all levels and external parties.
• 
  Strong communication and presentation
  skills with the ability to produce clear, focused messaging.
• 
  Behavioural change expertise – ability to
  design interventions that drive adoption and sustainment.
• 
  Highly organised with proven
  programme-level change delivery experience.
• 
  Ability to work at pace in a fast-moving
  banking environment.