Job Description

Key purpose:
The role of Change Control Management is to ensure the continuous availability of IT services through the management and governance of change requests.
This role ensures that all changes introduced in the clients live production environment happens in a controlled and coordinated manner, ensuring minimal disruption of services.
Change Control Management ensures that standardized methods and procedures are in place for efficient handling of all change requests.

Duties and responsibilities:

• Ensures the development and implementation of the change control strategy, process, policy, and method
• Ensures the application of principles and disciplines as prescribed by ITIL to relevant policy and processes
• Takes control of the complete change management lifecycle for simple changes and
  ensures the management of this process to successful execution
• Ensures that any change requests are classified and prioritised based on importance, impact and complexity
• Manages the assessment of risk and technical impact associated with the change request and ensures that the correct technical team resolves or deals with the matter
• Ensures the planning, coordination, and prioritization of changes based on relatedness and priority and ensures schedules are in place to track, manage and report on the fulfilment of change requests
• Participates in review boards as required to review the success of changes implemented and to conduct an analysis of the process
• Manages the reporting on metrics that relates to the reporting of the volume of changes, types of changes, and no failures of changes
• Manages, coaches, mentors and develops a team(s) to achieve team and organizational objectives

Qualifications and experience:

• Bachelors degree or equivalent in Computer Science or Information Technology or equivalent
• Relevant ITIL certification
• Demonstrated 3 years' experience in change control and/or release management role in an IT services environment
• Demonstrated experience working with internal and external stakeholders
• Demonstrated experience analyzing processes and recommending improvements
• Demonstrated experience managing and leading a team of experts in the area of change control and / or release management