Job Description

We are looking for a Senior Change Expert within Transformation Office NL.

The candidate will manage complex change initiatives end-to-end in an agile environment.

The team:

The Change Experts are a team of 18 people. We are part of the Transformation Office ING NL and together with our colleagues we are dedicated to support change initiatives that bring the best value to our customers, employees and ING.

Whenever there is a complex change that has high priority and impacts multiple domains, we make it happen. Every change initiative is different, requiring a specific approach and a particular team of experts. We are in the lead for all aspects from operational and technical to commercial, legal, risk and external communication.

Role and responsibilities

You will orchestrate changes across different delivery areas and functions. You need to be one step ahead, well organized and have the drive to keep things on track, to ensure everything is delivered on time and in line with the requirements.

What you will do:

• Deliver complex change initiatives with strategic importance.

• Act as a business partner and structure change initiatives with a clear scope and a detailed roadmap of deliverables.

• Follow the global standards for Change Expertise.

• Engage stakeholders and involve teams via a governance with clear roles and responsibilities. You will typically be the chairperson for project meetings.

• Track and steer the delivery on a daily basis.

• Be one step ahead and identify and raise impediments and risk at the proper level.

• Follow and strengthen the ‘way of working’ for delivery while safeguarding the Orange Code as a role model.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

We expect at least 10 years of experience in managing change in a complex environment, for example as a program manager. You will also need:

• Academic Master’s degree (MSc)

• Proven track-record in change and transformation and a natural drive to completion

• Solid understanding and experience in IT delivery and Banking operation

• Organisational sensitivity

• High resilience, the ability to deal with ambiguity and manage complexity

• Hands-on mentality of take it on and make it happen, driving the change

• Customer focus and the ability to build trust with leadership

• Excellent level of English

• Excellent speech and presentation skills

Job:

• Full time position (40-hour working week)

• GJA 19 – salary scale 13

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.