Job Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Deliver change activities across the Customer Care & Recovery Portfolio, ensuring key people, process, and system impacts are identified and addressed.
• Drive change readiness through impact assessment, stakeholder engagement, communications, and learning to support effective adoption.
• Contract position based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.  

The Senior Change and Transformation Analyst will implement key change activities and deliverables across the Customer Care & Recovery Portfolio. The Senior Change and Transformation Analyst will report to the Change & Adoption Manager and will be responsible for identifying the impacts resulting from changes to people, process, systems and culture; the

development and delivery of key documentation; and the successful implementation of change activities so that people impacts are addressed, ensuring the business and employees are ready, willing and able to accept the change into their day-to-day working lives.

To achieve the above, the Senior Change and Transformation Analyst will complete the following key areas of change management: impact assessment, scope & risk identification, learning, communications, stakeholder engagement and change readiness, as well as supporting other transformation initiatives as required.

You’ll have –

• 2 – 4 years relevant experience in change or business analysis roles on projects.
• Transformation programs preferable.
• Tertiary qualifications in Business/People related field or Change Management.
• Strong analytical, PowerPoint, Spreadsheet skills and design platform tools.
• Excellent oral/written communication skills with ability to communicate concepts to
• non-change savvy audience.
• Excellent influencing skills.
• Thrive in a hypothesis led environment.
• Independent, highly motivated and dynamic team member and able to demonstrate effective leadership.
• High level of accountability and ability to work to deadlines.
• Committed to management of change.
• Ability to deliver accurate and timely information and manage conflicting priorities.

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close: 8th June 2026