Porsche Retail Group Ltd

Senior Centre Support Assistant

Porsche Retail Group Ltd  •  Guildford, GB (Onsite)  •  3 hours ago
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Job Description

As a Senior Centre Support Assistant / Showroom Host you will participate in the customer journey, by ensuring all customers of the Porsche Centre, whether in person, by phone or by email, are provided with an outstanding customer experience. You will act as a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming phone calls or enquiries, you will be tasked with supporting the Centre management team, completing generalist administration duties and participating in organising events.

Responsibilities

  • Welcome visitors and customers as they enter the showroom, providing a friendly and professional first impression
  • Maintain a thorough understanding of the products and services offered, enabling effective communication and assistance to customers
  • Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
  • Manage incoming calls, forwarding them onto the right department
  • Maintaining Showroom Appearance: Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and displays
  • Collecting Feedback: Gather customer feedback and insights to improve the showroom experience and report any issues to management

Requirements

Minimum Qualifications:

  • Previously experience working in a Receptionist, Host or Admin position
  • Exposure working in a customer-facing position
  • A friendly and approachable demeanour to create a welcoming environment
  • Ability to manage multiple tasks and maintain an orderly showroom

Preferred Qualifications:

  • Background working in an automotive dealership
  • Exposure to supervising a team in absence of the Manager
  • Minutes writing or note taking during meetings

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

  • This positions holds the below hours:
  • Up to £33,741 per annum plus bonus
  • 33 days per year, pro rata for Part Time hours
  • Option of a VW Group Vehicle at preferential leasing rates
  • Dedicated mental health champions
  • Employee representative body - your voice at work
  • Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
  • Life Assurance
  • DC Pension Scheme
  • Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre:

The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.

Porsche Retail Group Ltd

About Porsche Retail Group Ltd

Formed in 2003, Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain.

We are one of the largest Porsche Dealer Groups in the UK. The Group includes two Porsche Exclusive Flagship Dealers (Hatfield and Mayfair), one of only three Classic Porsche Partner Centres in the UK (Hatfield) and the only 918 Spyder specialist Centre in the country (Reading). Our fourth and fifth Centres include Guildford and West London who are the largest New Car Sales and Service Centres (respectively) in the UK.

The Porsche Retail Group network is also made up of a Parts Distribution Centre at Beenham, West Berkshire, Porsche Central Operations based at the Porsche Retail Group and Porsche Cars Great Britain Headquarters right next door to Porsche Centre Reading.

Porsche Cars GB Limited was formed in 1966 alongside AFN Limited and Porsche AG took a shareholding in both, eventually owning them 100%. After this AFN Limited became Porsche Retail Group Limited, a wholly owned subsidiary of Porsche Cars GB Ltd.

As part of Porsche Cars Great Britain and therein Porsche AG, we are Porsche specialists. We offer the full Porsche model range, an extensive selection of Approved Pre-Owned as well as Classic Porsche models, and provide comprehensive Aftersales services.

Our culture: Owning a Porsche is an experience like no other. Every customer’s experience, from purchasing to ownership, must reflect the excitement and outstanding experience of driving a Porsche. Above all though, driving a Porsche is fun - this is reflected in our culture and people. Discover if you have the Porsche DNA with a career at Porsche Retail Group.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Calcot, GB
Year Founded
2003
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