Job Description

Location:

4900 Tiedeman Road, Brooklyn Ohio

Job Summary

The Senior Central Supervision Principal serves as the Designated Principal for a group of registered representatives within the bank's broker-dealer channel. This role is responsible for the supervision and surveillance of brokerage, advisory, and insurance sales activities, ensuring compliance with regulatory standards and firm policies. The Senior Central Supervision Principal collaborates closely with Sales Leaders and registered representatives, acting as a key compliance and supervisory resource across assigned territories.

Essential Functions

• Serve as the FINRA Designated Principal for assigned registered representatives.
• Supervise trading activity, annuity and insurance contracts, advisory program selections, and model changes.
• Oversee financial planning activities and ensure compliance with firm standards.
• Conduct periodic reviews of sales activity, exception reports, and heightened supervision cases.
• Investigate and resolve customer complaints, including direct client contact when necessary.
• Maintain electronic records of client files in accordance with regulatory guidelines.
• Complete monthly and quarterly certifications and respond to internal/external audit requests.
• Participate in training and development of registered representatives.
• Collaborate with Sales Leaders and participate in team meetings and events.
• Review new account documentation, email correspondence, and client communications.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree in business administration or related field (preferred)
• OR equivalent experience (required)

Work Experience

• 5+ years of experience in securities supervision or compliance within a brokerage or bank-based brokerage firm or equivalent work experience. (preferred)

Licenses and Certifications

• FINRA License S7 (required)
• FINRA License S63 (required)
• FINRA License S65 (required)
• FINRA License S66 (required)
• FINRA License S24 (required)
• FINRA License S53 (required)
• Health, Life, and Variable Insurance licenses for applicable states (required)

Skills

• Strong understanding of a wide range of investment products, including annuities and insurance, and their suitability for various client needs.
• Deep knowledge of SEC and FINRA rules and regulations, ensuring all supervisory activities align with industry standards.
• Ability to oversee and review trading, advisory, and insurance activities to ensure compliance with firm policies and regulatory requirements.
• Skilled in investigating and resolving customer complaints, including direct client engagement and collaboration with compliance teams.
• Experience in responding to internal and external audits and completing required compliance certifications.
• Proficient in Microsoft Office applications and web-based compliance portals used for supervision, reporting, and communication.
• Excellent communication skills, including the ability to present confidently in meetings and training sessions.
• Demonstrated ability to build and maintain productive relationships with registered representatives, Sales Leaders, and internal partners.
• Ability to educate and guide registered representatives on compliance standards, policies, and best practices.
• Strong decision-making skills with the ability to work independently and manage complex supervisory responsibilities.
• Skilled in resolving conflicts with internal and external stakeholders in a professional and collaborative manner.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy under pressure.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/16/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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