Job Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

As Category Manager at zooplus, you will work closely with the sales team to execute the category strategy for the French and Belgium markets. The role is strongly execution- and operations-focused: you ensure that promotions, pricing, content, and category setup are delivered with high quality, on time, and in line with agreed plans.

You will collaborate closely with the Cluster leadership, as well as with central teams such as Vendor Management, Pricing, CRM, Shop Operations, and Product. You will play a key role in performance tracking, shop execution, and day-to-day category steering.

This role is ideal for someone who is highly analytical, structured, and hands-on, and who enjoys driving impact through excellent execution, while also having the opportunity to contribute to category-level strategy and to broader commercial discussions for the market.

1) Commercial execution & coordination

• Support the definition and execution of the annual category and promo plan
• Own the operational implementation of promotions in CPM and related systems
• Coordinate with CRM, Shop Operations, Graphics and central teams to ensure high-quality campaign execution
• Ensure banners, landing pages, category pages and product selections are correctly implemented
• Proactively follow up on open actions, tickets, and execution topics across teams

2) Pricing & competitiveness (operational focus)

• Prepare and execute local price change requests within the global pricing framework
• Monitor competitor actions, pricing and price indices on key brands and products
• Drive price analyses, impact tracking and decision material

3) Promotions & performance tracking

• Maintain the promo plan overview and track budget usage vs plan
• Monitor campaign and promo performance (NS, margin, ROI, mechanics performance, etc.)
• Prepare post-promo analyses and performance summaries
• Support short-term tactical promo actions when needed (e.g. stock situations, competitive moves)

4) Shop & shelf management

• Own the operational quality of category presentation in the shop (PLPs, search, recommendations, banners)
• Coordinate with Product and Shop Operations on sorting rules, filters, upsell and cross-sell logic
• Ensure strong visibility and correct execution of Own Brands
• Regularly QA category pages and proactively fix content, navigation or presentation issues

5) Business performance & reporting

• Monitor and maintain regular performance tracking on: Net Sales, Margin, Promo Spend , Key brands and categories, Availability and stock issues, Customer and product KPIs
• Analyze deviations vs plan and prepare clear summaries and action proposals

Success in this role means

• Category plans are executed on time and with high quality
• Promos, pricing and shop setups are reliable and well controlled
• Performance issues are detected early and clearly reported

The duration of the contract will be 18 months.

Qualifications

• Relevant experience in e-commerce, retail, FMCG or a similar commercial environment
• Strong analytical skills and high confidence working with data, Excel and reporting tools
• Very structured and reliable way of working; strong attention to detail
• Hands-on, proactive, and comfortable managing many parallel operational topics
• Good communication skills and confidence working with multiple stakeholders
• Strong ownership mindset for execution quality and follow-up
• Fluent in English; French is a strong plus.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid