Job Description

Join our Payments Operations team and help keep our cash and payments services running safely, accurately, and on time. In this role, you will support day-to-day cash operations while improving processes, strengthening controls, and partnering with stakeholders across the business. You will contribute to change and automation initiatives, support regulatory and industry requirements, and help deliver a strong client experience.

Job responsibilities

• Support management in providing oversight of Cash Operations in Singapore, ensuring timely and accurate processing of cash and payment activities.
• Manage payment processing and investigations across relevant products and channels, resolving non-routine issues through structured analysis and root-cause problem solving.
• Deliver or support operational change initiatives, including process improvements, productivity enhancements, automation opportunities, and new system implementations.
• Define and track requirements, outcomes, and success metrics for assigned initiatives, using clear documentation and process mapping where needed.
• Maintain strong operating discipline by reviewing procedures regularly, ensuring updates are documented, and driving consistent execution across the team.
• Strengthen the control environment by monitoring operational risk, supporting fraud prevention and detection activities, and ensuring appropriate escalation of issues.
• Ensure procedures and practices comply with applicable industry standards and legal/regulatory requirements, locally and globally.
  Coordinate with internal stakeholders and local regulators on industry testing and broader market initiatives, where applicable.
• Partner with Risk, Audit, and Compliance on audits, reviews, inspections, and remediation actions, ensuring findings are addressed and controls remain effective.
• Build effective working relationships with business partners, cross-functional teams, and clients to ensure smooth delivery and issue resolution.

Required qualifications, capabilities, and skills

• Bachelor’s degree
• Minimum 5 years of relevant experience in payments and/or cash operations within financial services.
• Strong knowledge of payment processing and operating models, including SWIFT and local payment channels such as MEPS, GIRO, and FAST, with awareness of regulatory requirements and industry practices.
• Demonstrated ability to drive operational excellence through process improvement, documentation discipline, and effective controls.
• Strong analytical and problem-solving skills, including ability to perform root-cause analysis and translate findings into practical actions.
• Experience partnering with Risk, Audit, and Compliance, including managing audit/regulatory reviews and supporting remediation.
• Strong stakeholder management and communication skills, able to work effectively across levels and functions, and to escalate issues appropriately.
• Solid PC skills with capability in project coordination and tracking delivery against timelines and client commitments.
  

Preferred qualifications, capabilities, and skills

• Experience with ISO 20022 and/or SWIFT message standards and processing.
• Exposure to automation tools and digital workflow improvements in payments operations.
• Familiarity with cybersecurity and anti-fraud controls within an operations environment.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.