Job Description

As the Senior Case Manager, you are responsible for case managing a set of moderate to highly complex injury claims. In this role, you will advise and assist claimants to support their recovery and access benefits and external resources, reviewing files for potential return-to-work (RTW) opportunities, monitoring rehabilitation and RTW progress and managing claim finances to ensure cost-effectiveness while monitoring for potential claims leakage.

Responsibilities

• Develop rehabilitation plans, RTW plans, long term case plans and/or home and vehicle modifications which are tailored to the claimant and their unique situation.
• Monitor the claimant’s recovery while foreseeing and planning for potential barriers to recovery and benefit closure.
• Responsible for assisting claimant’s to understand their responsibility for recovery, advise of any changes to their medical condition, and for following the agreed-to actions contained in their recovery plan.
• Work collaboratively with claimants’ rehabilitation team, facilitate medical consultations when required.
• Participate in and support the collaborative and collegial pod environment by proactively participating in decision-making, information sharing, and identify opportunities for improvement.
• Provide input to other pod members who are seeking guidance, recognize teachable moments and taking an active role in the development of other pod members.

Qualifications

Education:

• Degree in Psychology, Social Work, or Medical Rehabilitation (Athletic, Occupational or Physical Therapy, or Kinesiology) or a related discipline.

OR

• Degree in Business, Arts or related discipline.
• Case Management certificate such as:
  • Rehabilitation Case Management Certificate
  • Rehabilitation Benefit Administration Certificate
  • Disability Management Practitioner Certificate

Experience:

• Five years of case management experience.

Technical Knowledge and Skills:

• Ability to effectively and critically assess different claimant and case management scenarios and determine possible courses of action, with an understanding of root causes, impacts and consequences of decisions and the ability to apply industry standard case management techniques.
• Ability to communicate effectively, orally and in writing, to clearly convey complex information in a concise and straightforward manner.
• Ability to conduct financial calculations and manage claim finances by maintaining adequate reserves and issuing accurate payments.
• Candidates must be willing and able to travel within Manitoba.
• Candidates must have access to a personal vehicle.
• Candidates must have a valid driver’s licence.

Conditions of Employment

• Candidates must be willing and able to travel within Manitoba.
• Candidates must have access to a personal vehicle.
• Candidates must have a valid driver’s licence.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• onsite employee gym facility (Cityplace)
• discounted gym memberships
• wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up to date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.