Job Description

1

Senior Youth Case Manager

Bundaberg | Full-Time Permanent | SCHADS Level 5

Site Based

Lead the team. Change young lives.

This isn't just another case management role.

It's an opportunity to lead a passionate team, influence best practice, and help young people and young families experiencing homelessness build safer, more independent futures.

At The Salvation Army, every day brings the chance to make a real difference. You'll combine hands-on case management with leadership, mentoring and service coordination—empowering both your team and the young people you support to thrive.

If you're an experienced youth practitioner ready to step into a leadership role where your expertise genuinely matters, we'd love to hear from you.

Why you'll love this role

No two days are the same. You'll balance meaningful client work with leadership responsibilities, supporting young people through some of life's toughest challenges while helping your team deliver exceptional, trauma-informed care.

You'll have the opportunity to:

• Lead and mentor a dedicated team of Case Managers and Youth Workers.
• Support young people and young families to achieve safe housing, independence and brighter futures.
• Take the lead on complex case coordination, risk assessment and safety planning.
• Build strong partnerships with housing providers, schools, employers and community organisations.
• Drive service excellence, innovation and continuous improvement.
• Create an environment where young people feel safe, heard, respected and empowered.

About the role

Working within our Bundaberg Youth Refuge and Family Units, you'll deliver high-quality, trauma-informed case management while providing day-to-day practice leadership across the service.

You'll guide young people to develop independent living skills, strengthen family and community connections, access education and employment opportunities, and transition into sustainable housing.

Alongside managing your own caseload, you'll coach and mentor your team, champion best practice and ensure every young person receives responsive, person-centred support.

What you'll bring

You're a confident, compassionate leader who knows how to bring out the best in both people and teams.

You'll have:

• A degree in Social Work, Human Services, Community Services, Psychology or a related discipline.
• Extensive experience supporting young people with complex needs, including homelessness, trauma, family violence and mental health challenges.
• Leadership, mentoring or senior case management experience.
• Strong knowledge of trauma-informed, strengths-based and culturally safe practice.
• Experience coordinating complex cases, managing risk and developing meaningful support plans.
• Exceptional relationship-building skills and the ability to work collaboratively across the community sector.
• A current Queensland Driver Licence and Working with Children Check (Blue Card), or the ability to obtain one.

Lead with compassion. Inspire confidence. Help young people build brighter futures.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities

• Access to EAP and health & wellness initiatives incl Fitness Passport

• Ongoing training and development opportunities that enhance on the job skills and proficiency

• Rewarding and fulfilling purpose driven careersthat have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration