Job Description

Job Opportunity: Senior Case Management Officer

Work type: Full Time

Location: Halls Creek, Western Australia, 6770

Empower People. Strengthen Communities. Make a Real Impact.

Are you passionate about creating real employment opportunities and supporting people to achieve their goals?

Join Job Pathways and help make a lasting difference in the lives of individuals, families, and communities across the Kimberley.

Learn more about us here: https://jobpathways.org.au

About the Role

As a Senior Case Management Officer, you'll provide high-quality case management while leading by example, supporting best practice service delivery, and contributing to a positive team culture.

Working closely with job seekers, you'll help identify, set, and achieve personal and employment goals through culturally appropriate, strengths-based, and person-centred approaches. Your work will focus on empowering individuals to overcome barriers to employment and connecting them with internal programs and community supports that foster success.

Key Responsibilities

• Provide effective, strengths-based case management and employment support.
• Maintain regular engagement with clients using culturally sensitive and individualised approaches.
• Connect clients to resources, training, and support services that promote job readiness.
• Support and contribute to a collaborative and positive team culture.
• Accurately document client interactions and maintain comprehensive case notes.

Qualifications & Experience

• Experience supporting clients with complex needs, including disability, mental health, homelessness, substance use, or family and domestic violence.
• Demonstrated ability to engage respectfully and effectively with Aboriginal and Torres Strait Islander people and communities.
• Understanding of the social and economic challenges impacting rural and remote communities.
• Strong case management, problem-solving, and stakeholder engagement skills.
• Experience maintaining accurate records and using client management databases.
• Certificate IV in Employment Services (or willingness to obtain).

What You’ll Need

• A current C Class driver’s licence (essential)
• Current National Police Certificate (or willingness to obtain)
• WA Working with Children Check (or willingness to obtain)

Why Join Job Pathways?

• Contribute to meaningful, lasting change in the lives of others.
• Be part of a culturally responsive and supportive team.
• Enjoy career growth in a purpose-driven organisation.
• Work alongside passionate people committed to strengthening communities.

Additional Benefits

• Attractive leave entitlements to support work-life balance in the Kimberley.
• Professional development and ongoing training opportunities.
• Salary packaging options to increase your take-home pay.
• Annual health and wellbeing allowance.
• Confidential Employee Assistance Program.

How to Apply

Job Pathways is committed to creating a workplace where quality, safety, and cultural responsiveness are highly valued. Guided by the values of Courage, Commitment, Care, and Collaboration, our team is united in its mission to build employment pathways.

If you're ready to make a real impact, we'd love to hear from you.

Please submit your cover letter and resume to peopleandculture@jobpathways.org.au.

Job Pathways reserves the right to fill the position before the closing date should a suitable candidate be identified.

Location: Halls Creek, Western Australia, 6770

Please Note: Housing is not provided with this position.

Applicants must be legally entitled to work in Australia and will be required to provide evidence of this - acceptable evidence includes an Australian or New Zealand passport, birth certificate, or foreign passport with a relevant visa. Applicants will also be required to provide a National Police Clearance within the last 6 months or obtain a new one in order to be considered.