Job Description

About Us

ForMotion is a global network of Orthotic and Prosthetic Patient Care clinics, focused on providing world-class, compassionate care for patients with mobility challenges.​

Our clinic is part of the ForMotion global network of Patient Care clinics owned by Embla Medical, which also owns Össur, a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions for people of all activity levels.

We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations.

About the Role

The Senior Care Specialist is the go-to support who facilitates an excellent patient experience and supports clinic operations based on expert or specialized knowledge for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation, and supporting clinical and technical staff. The Senior Care Specialist understands how the local clinic contributes to the larger organization.

What You’ll Do

• Answers the telephone and either responds to an inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel.
• Schedules appointments, verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR). Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.
• Maintains complete patient records in the EMR per company policies.
• Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.
• Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments.
• Maintains and actively manages Work-In-Progress (WIP) to ensure timely and accurate delivery of patient devices in accordance with clinical timelines and service standards.
• Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines. Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.
• Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology‐based processes to drive operational efficiencies.
• Assists in marketing efforts to build relationships with local referral sources.
• Maintains professional relationships with patients, referral sources, clinical and nonclinical employees.
• Maintains product and administrative technical knowledge by actively participating in ongoing training and development courses.
• Carries out analysis of administrative support needs based on current clinic work in progress knowledge.
• May assist with patient recall.
• May obtain prior authorization as required by payer.
• May assist in manually pricing items, based on insurance guidelines.
• Does not lead a team of direct reports, but may inform, train, guide or coach less experienced peers on work methods and processes.
• Acts as an informal leader, assisting the Assistant Clinic Manager or Clinic Manager across one or more locations.
• May be responsible for team operations in case of absence of immediate people leader.
• Performs other duties as assigned.

Who You Are

• High school diploma or GED equivalent is required.
• Minimum of 5 years of medical office experience using EMR systems or equivalent job complexity.
• Experience working in the healthcare industry preferred.
• Demonstrated ability to informally lead others, train peers and advance operational initiatives.

Why You’ll Feel Good Working Here

We believe people do their best work when they feel good—personally and professionally. That’s why we offer:

• A culture rooted in trust, empathy, and Nordic-inspired flat hierarchies
• Tailored onboarding and a buddy system to help you feel at home from day one
• Continuous learning through e-learning, training, and language courses
• A “you” culture where everyone—from interns to executives—is treated with respect
• Competitive Compensation Packages
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with employer matching contribution
• 8 paid holidays
• 13 vacation days, birthday and two (2) volunteer day
• 8 sick days within your first year of employment
• Paid Parental Bonding

Physical Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat.