Job Description

SALARY RANGE

$27.49 - $42.11

WORK ASSIGNMENT DETAILS

Waukesha County’s Department of Health and Human Services is seeking a Service Coordinator to fill a position serving children who are enrolled in the Children’s Long-Term Support (CLTS) Waiver Program. This position provides comprehensive case management and service coordination to children diagnosed with a wide range of physical, developmental, and mental health disabilities, as well as support to their families. The Service Coordinator works collaboratively with children, caregivers, providers, schools, medical professionals, and community partners to ensure coordinated, high-quality services that enhance each child’s quality of life and support children remaining safely in their homes and communities.

Core responsibilities include completing functional assessments; developing, implementing, and monitoring individualized service plans and outcomes; coordinating services across various ages and disability types; conducting regular home visits and monthly family contacts; and maintaining communication with families, providers, and community partners to monitor progress and ensure timely access to needed resources and supports. This role also includes providing advocacy, guidance, and information regarding available programs, county and community resources, and Children’s Long-Term Support (CLTS) Waiver services.

Successful candidates will have working knowledge of CLTS, Medicaid, county and community resources, and best practices in service coordination. Strong case management skills—including the ability to multitask, prioritize competing needs, maintain organization, work independently, and thrive in a collaborative, fast-paced environment—are essential. Candidates must demonstrate strong relationship-building skills and the ability to effectively collaborate with families, caregivers, service providers, schools, and community agencies.

Additional responsibilities include participation in ongoing professional development activities such as trainings, staff meetings, and seminars; adherence to Department of Health Services (DHS) guidelines and state requirements; fulfillment of emergency government responsibilities as assigned during a Waukesha County Emergency Government declaration; and completion of other duties that support the department’s mission and the well-being of children and families.

This is a 40-hour per week position, Monday through Friday, 8:00 a.m. to 4:30 p.m., with the flexibility to adjust your schedule as needed to meet the needs of families, including occasional evening visits. Remote work is available for up to 50 percent of the pay period after required training and performance expectations are met. Position will be posted with a two-week deadline.

CLASSIFICATION SPECIFICATION

The department may choose to fill this position as a Senior Care Manager.
The Senior Care Manager classification specification can be viewed here
The 2026 salary range for Senior Care Manager is: $30.32 - $42.11.

Senior Care Manager Minimum Training & Experience Requirements
1. A bachelor’s degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
2. Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field.
3. A master’s degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of the work experience.
4. Social work certification may substitute for one year of work experience.
5. Valid driver’s license.

The department may choose to underfill this position as a Care Manager.
The Care Manager classification specification can be viewed here
The 2026 salary range for Care Manager is: $27.49 - $38.19.

Care Manager Minimum Training & Experience Requirements:

1) A bachelor’s degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.

2) Valid driver’s license.

3) One year of related work experience in social work, counseling, nursing, criminal justice, or a closely related field.

Waukesha County provides a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards.

Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.

About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

Location:
Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO:

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

For further information visit: https://www.waukeshacounty.gov

The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.