Job Description

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About us
Are you passionate about supporting people on their recovery journey and creating meaningful change within your community?
We are seeking an experienced and compassionate Senior Care Coordinator to join our Wagga Wagga Recovery Hub. Working closely with the Partnerships & Program Coordinator, you will deliver high-quality, recovery-oriented support to individuals impacted by AOD, gambling, and mental health challenges, while providing operational support to staff and partner organisations.

About the Role
As a Senior Care Coordinator, you will provide person-centred support through assessment, care coordination, case management, psychosocial interventions, group work, education, and referrals. You will also contribute to service leadership, support team capability, and ensure best-practice outcomes for participants.
This is a full-time role based in Wagga Wagga, NSW. Salary is in accordance with SCHADS Award Level 5.

How you will make an impact

• Deliver high-quality case management, assessments, referrals, education, and psychosocial support.
• Manage a caseload and model best-practice service delivery.
• Support day-to-day operations of the Wagga Wagga Recovery Hub.
• Develop and monitor treatment and recovery plans, maintaining accurate documentation and reporting.
• Build strong referral pathways and collaborative relationships with partner organisations and stakeholders.
• Promote participant engagement, feedback, and continuous service improvement.
• Provide supervision, coaching, and support to staff, volunteers, students, and partner staff.
• Contribute to recruitment, staff development, reflective practice, and team wellbeing.
• Represent the service through presentations, networking, and sector meetings.
  

What you will bring
You are an experienced and collaborative practitioner with a strong commitment to recovery-oriented practice and positive client outcomes. You are confident supporting people experiencing AOD, gambling, and mental health challenges while helping develop the capability of those around you.

Essential Requirements

• Diploma qualification in AOD, Community Services, Mental Health, Social Services, or a related field; or equivalent sector experience and expertise.
• Completed AOD Skill Set Units (or willingness to complete during employment).
• Experience supporting people impacted by substance use, gambling, and mental health challenges.
• Knowledge of harm minimisation, brief interventions, and recovery-focused approaches.
• Strong case management, assessment, care planning, and record-keeping skills.
• Excellent communication, stakeholder engagement, and problem-solving abilities.
• Experience supervising or mentoring staff, volunteers, or students.
• Knowledge of the AOD, mental health, community services, and health sectors.
• Experience working with Aboriginal and Torres Strait Islander peoples and culturally diverse communities.
• Demonstrated ability to work collaboratively with partner organisations and external stakeholders.

What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

How to apply
This is more than a job — it’s a chance to shape lives, lead passionate people, and make systemic changes within a nationally respected organisation. Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration