Job Description

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Andromedaacquiresand supports software companies for the long term — providing a permanent home where people and products can thrive. As part of Constellation Software, we combine global scale with an entrepreneurial mindset, investing in leadership, innovation, and durablegrowth

Webring together companies and leaders across North America, Europe, Latin America, and Asia. Our decentralized structure empowers local teams while connecting them to a global community of operators, insights, and sharedexperience

As a Senior Capability Development Specialist, you will design, develop, and deliver structured capability‑building and training interventions that support business performance across the organization. In this role, you will work closely with functional leaders and subject‑matter experts to assess capability and performance needs, define clearobjectives, and develop practical programs and resources that enable teams to perform effectively.

This is not an HR or administrative Learning & Development role. The position focuses on diagnosing capability and performance gaps,determiningwhen training or other interventions areappropriate, and delivering programs aligned toreal businessneeds. This role is well‑suited to professionals who have developed theirexpertisethrough program‑based, project‑based, or capacity‑building roles.

Key Responsibilities:

Capability & Training Needs Analysis:

• Work closely with functional leaders and subject‑matter experts toidentifycapability gaps and performance issues.

• Conduct structured needs assessments using interviews, discussions, workshops, and data review.

• Assess performance challenges anddeterminewhether training or other interventions areappropriate

• Define learningobjectivesand draft capability development plans aligned to business priorities.

Capability & Program Development:

• Design and develop structured capability development plans, curricula, and programs.

• Translate business processes, workflows, and technical content into clear, practical learning materials.

• Develop program materials including instructor‑led sessions, virtual workshops, job aids, and reference content.

• Ensure content is practical, relevant, and focused on application.

Training & Facilitation:

• Facilitate and deliver instructor‑led and virtual sessions for professional and technical audiences.

• Adapt delivery approach and materials based on audience needs and context.

• Apply adult learning principles to support engagement and effective knowledge transfer.

Digital & Blended Learning Support:

• Support the development of digital and blended learning assets as part of broader capability programs.

• Exposure to eLearning development or digital learning tools is an advantage; the ability to structure content and learning plans is more important than toolexpertise

Program Coordination & Management:

• Coordinate capability development activities from planning through delivery.

• Manage timelines, stakeholders, and program deliverables.

• Monitor program effectiveness and recommend improvements.

Collaboration & Stakeholder Engagement:

• Partner with internal teams, subject‑matter experts, and external resources asrequired

• Work effectively in environments with multiple stakeholders, competing priorities, or evolving requirements.

Continuous Improvement:

• Stay informed about practices and approaches relevant to enterprise capability development.

• Contribute to improving capability development processes and standards within theEnterprise Knowledge and Learning department
  

Qualificationand Skills:

• Bachelor’s degree in Business, Management, Engineering, Social Sciences, Education, ora relatedfield. AMaster’sdegree or professional certification is an advantage.

• 5–8 years of experience in capacity building, program or project‑based roles, training delivery, or related functions.

• Demonstrated ability to assess capability or performance issues and determineappropriate interventions, including when training is not the primary solution.

• Strong experiencefacilitatinginstructor‑led and virtual sessions with professional or technical audiences.

• Experience conducting needs assessments and developing structured capability development plans.

• Exposure to eLearning development or digital learning tools is an advantage.

• Experience working directly with functional leaders and subject‑matter experts.

• Strong communication, facilitation, and organizational skills.

• Ability to manage multiple initiatives in a fast‑paced, stakeholder‑driven environment.

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.