At Pets at Home, we’re on an ambitious journey to become the best pet care business in the world To achieve that, we rely on our greatest strength: our people and our culture. Our values and behaviours are the foundation of everything we do, guiding us as we create a better world for pets and the people who love them.
We are now looking for an experienced Buyer to join our dynamic Accessories & Small Animals Trading team — a key commercial role with real scope to influence product ranges, profitability and customer experience across one of our most exciting categories.
About the Role
As a Buyer, you will have full responsibility for delivering the sales and margin targets for your category, as set out in the Business Plan. You’ll negotiate and agree annual supplier trading terms and build a customer‑focused range strategy that is both shaped by market trends and differentiated from the competition.
This is a fast‑paced and varied role where you’ll balance stakeholder needs, supplier priorities and customer expectations — all while working within a supportive team that values collaboration, shared expertise and continuous improvement.
We offer hybrid working from our Support Office in Handforth (Cheshire), with three days per week in the office.
What you’ll do
Create and implement promotional programmes that drive engagement and performance.
Develop and launch exciting new products, including own‑brand ranges.
Manage branded ranges effectively to deliver value and differentiation.
Work closely with supply and logistics teams to optimise stock management and support operational efficiency.
Build strong relationships with cross‑functional teams including supply, merchandising and marketing.
Work with our retail teams to resolve issues, support sales growth and improve overall performance.
Partner with domestic and global suppliers to develop ranges that deliver sales and profit growth.
Set pricing strategies and monitor market pricing to remain competitive and agile.
Collaborate with the CRM Loyalty team to use customer insights to inform decisions.
Work with the Online Trading team to ensure a seamless customer experience across all channels.
About You
You’ll have a strong background in Buying within an FMCG environment, with a proven ability to develop own‑brand products and manage branded ranges. You’ll bring a passion for great product and commercial decision‑making, as well as the ability to balance digital and in‑store experience considerations.
You’ll also bring:
A strong track record of negotiating annual supplier trading terms that maximise income.
Excellent communication and influencing skills at all levels, internally and externally.
Strong attention to detail and the ability to prioritise effectively.
A collaborative, curious approach and a willingness to learn from others across the business.
Inclusion
Pets just see people. They aren’t biased and they don’t discriminate. We take inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves — so even if your skills and experience don’t perfectly align, if you believe you can make a unique contribution through your values and behaviours, we’d love to hear from you!
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
