Job Description

• Positive attitude and good communication skills, with excellent grooming standards, clean, pleasant.
• Provides a courteous, professional, efficient, flexible and personalized service at all time, with commitment to delivering a high level of service.
• He/she should be conversant with all services and facilities offered.
• Serves food courses and alcoholic beverages.
• Flexibility to respond to a variety of different work situations and ability to work on your own managing a team

Duties and Responsibilities:

• Take care of all suite rooms, reception room and dining-room, pantries and coordinate with all concerned departments to fulfil owner needs and requests.
• Fully aware of the Room Service and menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
• Keeps concerned departments informed about the owner food preferences, updating the guest preference, likes and dislikes reporting directly to the F&B Manager.
• Organize the service of food and beverages: arrange table setting, room service and welcome drinks at any time the owner is welcomed in the residence. Picks-up trays and clean tables as needed to ensure a clean dining area, maintaining cleanliness of work areas, china, glass, etc., throughout the day.
• Follows all the owner needs until they are completed to the total satisfaction, with each food course and/or beverages
• Provide constant availing butler service, performing all owner duties with the sense of priority and dedication, serving in a calm, discrete and courteous manner, respecting timing standards.
• Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shift.
• Responsible for all items and resources available in the Butler service
• Helps monitoring the stock inventory and to follow up on pending issues with the tracking system and store requisition forms.
• Records transactions and order items in Point of sales (POS) system.
• Understands and strictly adheres to the Rules & Regulations of the Company and the policy on Fire, Hygiene, Health and Safety.
• To attend and contribute to all meetings, Departmental and training as scheduled and other related activities.
• Carries out any other reasonable duties and responsibilities as assigned out of the list.
• Fully understands the different types of services offered and can train subordinates in: Silver Service, American, Family Service Buffet, Silver Service Buffet, Drinks Service.

QUALIFICATIONS

• 3 years Diploma Hotel school
• Bachelor’s Degree in hotel Management specialized in F&B Service preferred but not essential.
• Proficiency in working with MS office – word, excel, outlook.

EXPERIENCE & SKILLS

• Minimum 5 years’ experience at a similar level at a 5 star or full-service hotel.
• Minimum 5 years’ experience in F&B Service: high standard Restaurant or Room Service 5-star Hotel.