Job Description

Neighbourly Pharmacy (“Neighbourly”) is Canada’s largest and fastest growing network of independent pharmacies. We are seeking a highly-motivated Senior Business Systems Specialist to join our IT & Business Enablement team.

Since 2015, Neighbourly has expanded its diversified national footprint to include 300+ locations and is Canada's largest and fastest-growing network of community pharmacies. Our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

You will directly contribute to Neighbourly’s rapid growth which has regularly been recognized externally, including via the following accolades:
• Named one of Waterstone Canada’s Most Admired Corporate Cultures 2025
• Ranked #1 fastest growing company in Canada (Globe and Mail, 2020)
• Requalified on the Globe and Mail’s Top Growing Companies list over the last five years (2021, 2022, 2023, 2024 & 2025)
• Named as one of Canada’s Best Managed Companies for the last five consecutive years (2021, 2022, 2023, 2024 & 2025)
• Recognized on the 2022 New Innovators list (by Canadian Business magazine in partnership with the Brookfield Institute for Innovation + Entrepreneurship)
• Recognized on Canadian Business’ 2020 Growth List

The Senior Business Systems Specialist acts as a strategic partner bridging business needs and technology solutions. This role combines business analysis, systems expertise, and product management elements to ensure technology—both existing and new—effectively supports business requirements and processes.
The ideal candidate will have strong familiarity with pharmacy operations and technology, including dispensary workflows, inventory systems, and long-term care integrations. Experience with Kroll is highly preferred, but equivalent experience with other pharmacy or healthcare technology platforms will be considered.
This individual will collaborate with internal business teams and external vendors to assess, define, and implement solutions that drive operational efficiency and innovation. Responsibilities include vendor evaluation, solution design, planning, and managing stakeholder expectations across multiple functions.
Key Responsibilities
• Business Analysis & Requirements Gathering:
◦ Partner with business teams to understand processes, pain points, and requirements.
◦ Translate business needs into clear functional and technical specifications.
◦ Develop process maps and workflows for integrations and customer journeys.
• Systems Expertise & Solution Design:
◦ Assess current technology landscape and identify opportunities for optimization.
◦ Recommend enhancements or new solutions to align with business objectives.
◦ Ensure integration and compatibility with existing systems (e.g., Kroll, inventory, POS, automated dispensing).
• Vendor Evaluation & Management:
◦ Research and evaluate potential vendors and technology solutions.
◦ Lead RFP processes, demos, and proof-of-concept initiatives.
◦ Negotiate and manage vendor relationships to ensure successful delivery.
• Product Management Elements:
◦ Define solution roadmaps and implementation plans.
◦ Collaborate with technical teams to ensure timely and effective deployment.
◦ Monitor performance and adoption of implemented solutions.
• Stakeholder Engagement:
◦ Act as a liaison between business units, IT teams, and external vendors.
◦ Communicate project status, risks, and outcomes to stakeholders.
• Business Analysis & Requirements Gathering:
◦ Partner with business teams to understand processes, pain points, and requirements.
◦ Translate business needs into clear functional and technical specifications.
◦ Develop process maps and workflows for integrations and customer journeys.
• Systems Expertise & Solution Design:
◦ Assess current technology landscape and identify opportunities for optimization.
◦ Recommend enhancements or new solutions to align with business objectives.
◦ Ensure integration and compatibility with existing systems (e.g., Kroll, inventory, POS, automated dispensing).
• Vendor Evaluation & Management:
◦ Research and evaluate potential vendors and technology solutions.
◦ Lead RFP processes, demos, and proof-of-concept initiatives.
◦ Negotiate and manage vendor relationships to ensure successful delivery.
• Product Management Elements:
◦ Define solution roadmaps and implementation plans.
◦ Collaborate with technical teams to ensure timely and effective deployment.
◦ Monitor performance and adoption of implemented solutions.
• Stakeholder Engagement:
◦ Act as a liaison between business units, IT teams, and external vendors.
◦ Communicate project status, risks, and outcomes to stakeholders.
Qualifications & Skills
• Education: Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
• 5+ years in business systems analysis, product management, or similar roles.
• Strong familiarity with retail pharmacy or healthcare workflows, including dispensary applications, automated dispensing systems, inventory management, and long-term care pharmacy operations.
• Knowledge of pharmacy industry, products, operations, and regulations required.
• Experience with Kroll highly preferred; equivalent experience with other pharmacy technology platforms considered.
Skills
• Well-versed in business analysis and functional requirements specification.
• Excellent analytical and problem-solving abilities.
• Strong vendor management and negotiation skills.
• Effective communication and stakeholder management.
• Ability to manage multiple priorities in a fast-paced environment.
Preferred Attributes
• Familiarity with healthcare or pharmacy compliance requirements (e.g., PHIPA, PIPEDA).
• Experience leading technology-driven process improvements.
• Comfort with integration concepts (API, HL7/FHIR, data flows).

About us
Neighbourly Pharmacy is Canada’s largest and fastest growing network of community pharmacies. United by their patient first focus and their role as essential and trusted healthcare hubs within their communities, Neighbourly’s pharmacies strive to provide accessible healthcare with a personal touch. Since 2015, Neighbourly has expanded its diversified national footprint to include over 300 locations across Canada, reinforcing the company’s reputation as the industry’s acquirer of choice.

Disclaimer
All employment is decided based on qualifications, merit, and business need. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all job applicants, employees, patients and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. Candidates must be legally eligible to work in Canada.

While all responses are appreciated, only those being considered for interviews will be acknowledged.