We’re looking for a Senior Business Systems & Improvement Manager to lead the development and evolution of our Business Operating System (BOS). This role plays a critical part in ensuring strong governance, effective risk management, and consistent, high-quality project delivery across the business.
Acting as a bridge between operational delivery, business controls, and digital systems, you’ll embed robust processes, improve performance visibility, and drive continuous improvement. You’ll also support the transition from a compliance-led approach to a more integrated, digitally enabled operating model that enhances efficiency, control, and decision-making.
Key Responsibilities
Lead the design, development, and phased implementation of the Business Operating System (BOS)
Drive improvements in governance, risk management, and operational performance across projects and functions
Partner with senior stakeholders to embed consistent, scalable, and efficient ways of working
Provide clear reporting and insight on performance, risk trends, and control effectiveness to senior leadership
Support the evolution of the business towards a fully integrated and digitally enabled operating model
Collaborate with Digital & IT teams to enhance systems, workflows, and access to performance data
Lead internal audit programmes and coordinate external certifications (e.g. ISO)
Ensure regulatory, health & safety, environmental, and information governance requirements are embedded
Facilitate forums and working groups to drive continuous improvement and organisational learning
Promote a culture of accountability, control, and continuous improvement across the business
About You
Proven experience in business systems, governance, operational improvement, or a similar role
Strong understanding of control frameworks, risk management, and assurance processes
Experience working across digital or business transformation initiatives
Confident engaging and influencing senior stakeholders across multiple functions
Strong analytical mindset with the ability to translate data into meaningful insight
Experience managing audits, compliance frameworks, or certification processes
Knowledge of ISO standards or similar frameworks (desirable)
Hill is an award-winning housebuilder and one of the leading developers in London and the South East, renowned for its partnership ethos specialising in the building of distinctive new places and communities. It is now in the process of expanding operations both in the South West and the Midlands.
In its 24th year, this family-owned and operated company has grown to establish itself as the UK's second-largest privately-owned housebuilder, with an impressive and diverse portfolio of developments ranging from landmark, mixed-use regeneration projects to homes in rural communities.
Hill has won over 480 industry awards, including Best Medium Housebuilder at the Housebuilder Awards for the last three years, where in 2022, Hill’s commitment to creating exceptional homes and sustainable communities was recognised with the Best Community Initiative and Best Sustainability Initiative.
Hill’s impressive Cavendish Villas at the highly sustainable Knights Park development in Eddington, Cambridge won Best Family Home at the 2022 Evening Standard New Homes Awards, as well as Best House and Best Exterior Design at the 2022 WhatHouse? Awards. In addition, Hill has been awarded the 5-star status in the Home Builders Federation’s annual Customer Satisfaction Survey for the past six years.
