Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Business Systems Analyst (ServiceNow) in India.

This role offers the opportunity to lead and optimize enterprise ServiceNow solutions, driving efficiency, standardization, and improved service delivery across the organization. You will collaborate closely with business stakeholders, platform teams, and technical resources to translate requirements into scalable configurations, enhancements, and dashboards. The position combines analytical problem-solving with hands-on platform expertise, allowing you to influence IT service management processes and adoption strategies. You will play a key role in driving continuous improvement, governance, and data integrity, while mentoring colleagues on best practices. This position offers a dynamic, collaborative, and innovative environment with global impact, where your contributions directly enhance customer and employee experiences.

Accountabilities:

• Lead onboarding of new teams, applications, and capabilities into the ServiceNow ecosystem, ensuring alignment with ITIL best practices and enterprise standards.
• Partner with business stakeholders to define success metrics, translate business needs into actionable user stories, and design optimized platform solutions.
• Drive platform adoption, continuous improvement, and performance tracking through KPIs, dashboards, and analytics reporting.
• Support CMDB data integrity, CSDM alignment, and governance of knowledge management across ServiceNow and integrated documentation platforms.
• Facilitate training, enablement, and process standardization to ensure consistent use of the platform.
• Provide insights into ITSM maturity, service performance, and process compliance to inform data-driven decision-making.

Requirements:

• 3–6+ years of hands-on experience with the ServiceNow platform, supporting multiple modules.
• Strong understanding of enterprise service management processes and ITIL best practices.
• Proven experience gathering business requirements and translating them into platform configurations and reports.
• Strong stakeholder communication and collaboration skills with the ability to influence and guide platform adoption.
• Experience working in Agile environments and delivering incremental platform enhancements.
• Preferred certifications include ServiceNow CSA, Implementation Specialist, or ITIL 4 Foundation.
• Familiarity with CMDB, CSDM, integrations, automation, and platform governance practices is advantageous.

Benefits:

• Competitive salary and performance-based incentives.
• Flexible remote work and collaborative virtual environment.
• Health, dental, and vision insurance.
• Professional development opportunities and career growth pathways.
• Access to cutting-edge enterprise platforms and innovative IT service solutions.
• Paid leave and wellness programs.
• Exposure to global teams and impactful business initiatives.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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