Job Description

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

Responsible for conducting complex and thorough research of existing processes, systems, systems logic, hardware deployment and desired objectives to develop detailed systems specifications to meet the objectives of the assigned projects. This position examines, in detail, existing manual and automated processes, documentation and training requirements, and the capacities and limitations of existing, or proposed hardware in order to develop comprehensive specifications in a formal and structured way.

Implements activities that generally impact discrete components / processes of the work of own unit / team / projects. Receives work in the form of short-term assignments that often require the application of independent judgment. Operates within the context of defined procedures.

Job Responsibilities

• Enable the automation team to automate the existing application flow by acting as an SME for the application.
• Manage lab operations including ISO standardization and audit preparation.
• Manage CRM database ensuring issues and client contacts are accurately document.
• Deploy and manage EMR implementation project plans for several large specialties simultaneously.
• Perform organize staff-based moves within the facility and ensure proper setup is accomplished.
• Manage collection efforts by updating databases, writing reference files, and creating standard operations procedures resulting in increase productivity.
• Develop java processes for data transformation leveraging XML configuration for flexible table mapping from operational data store to the data warehouse.
• Develop application to monitor cloud infrastructure and set alerts.
• Develop and implement new DSM/TC setup to utilize VTS infrastructure more efficiently, significantly reducing number of backup-relate system incidents.
• Project lead for production hardware setup, configuration and software deployment, security configurations, infrastructure testing, and license installations.
• Work with IP division and outside counsel.
• Test and review process improvements with Sr.
• Power scripting with Perl, CGI, and JavaScript.
• Used UML to develop use cases and story boards.
• Provide troubleshooting of EMR applications by appropriate documentation and research of the issue.

• Procedures

  Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedentctices and sets a good precedent
  
• Followed documented operational procedures as well as specific departmental and corporate policies are in compliance to Audit procedures and recommendations.
• Managed collection efforts by updating databases, writing reference files, and creating standard operations procedures resulting in increased productivity.
• Coordinated efforts across multiple infrastructure teams to audit current processes and procedures, and identify areas for improvement.
• Developed and performed specific Disaster Recovery procedures and the periodic testing for system and application recovery.
• Created and updated internet group documentation on policies, procedures, application requirements and escalation procedures.

• Customer Service

• Performed data analysis and created three-dimensional data drill-down cubes to assist management in making key decisions in various customer service areas.
• Designed and directed the implementation of a high-availability mainframe CICS/DB2 application technical architecture for the Company's customer service system.
• Communicate directly with clients, offering excellent customer service by responding to and answering their questions quickly and professionally.
• Detail oriented and quality focused insurance professional, dedicated to attaining high customer satisfaction by providing excellent customer service.
• Provide outstanding customer service by continuously updating customer on status of ticket and providing solutions or interim workarounds.

• Test Scripts

• Collaborate with Integration/Interface team on testing, providing input for and execution of functional and integrated test scripts
• Developed functionality Test Scripts to test the system functionality based on approved system requirements.
• Developed comprehensive quality assurance documentation including test plans, test scenarios and test scripts.
• Reviewed technical specifications to develop test scripts.
• Developed detailed test scripts for application releases.

• Business Process

• Gathered requirements, analyzed business processes and performed system analysis to recommend operational workarounds and reduce implementation costs for the client.
• Analyzed reported IT System/Application error data for business process improvements, training requirements and to generate reports for Sr. management.
• Identified and prioritized business processes and dependencies needed to prepare Business Continuity and Emergency Preparedness Plans for business units.
• Documented problems and resolutions for a thorough knowledge Base of products and understanding of standard and customer-specific business processes.
• Attained 10% increased efficiency in field agent service by managing business process automation of incident management system.

• Java

• Developed a Java utility in a credit application which did authentication of the users by validating the security questions.
• Design and develop graphing utility for securities trading application -Develop Java service for clearing of OTC swaps
• Developed a subscriber to process notifications from stock exchange using observer pattern in Java.
• Performed database transactions using Hibernates and mapped java objects to database tables using annotations.
• Involved in development of N-tier web applications in Java/J2EE that involved database connectivity.

• Hardware

• Review and analyze computer hardware and software specifications and determine feasibility and impact of implementing new or modified programs.
• Provide telephone resolution to users for hardware and software configuration, Active Directory administration, upgrades and troubleshooting initiatives.
• Assisted customers with the installation and ongoing operations of proprietary software and hardware for digital security video.
• Saved hundreds of thousands of dollars by developing software and hardware purchasing policy implemented on national level.
• Provided telephone consultation services for external customers on hardware and software issues on multiple workstation platforms.
• bers of the team.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Mathematics.
• Bachelor’s Degree and at least 4 years of experience gathering / documenting requirements, modeling and providing general client / IT liaison support OR a High School Diploma/GED and at least 5 years of experience gathering / documenting requirements, modeling and providing general client / IT liaison support.
• Experience with retail systems (pricing and promotions)
• Experience working with multiple teams.

Additional Information

The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. In Colorado, an employee in this position can expect a salary/hourly rate between $94,900 and $151,600 plus bonus pursuant to the terms of any bonus plan, if applicable will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits Walgreens will provide applicants in other states with information related to the positions, to the extent required by state or local law, by calling 1-866-967-5492.